Sales Project Leader

From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. We are seeking Order to Cash - Customer Project Management Process Director to join our team in Tognana, Italy The Order to Cash - Customer Project Management Process Director will own the end-to-end design, implementation, standardization, and continuous improvement of OTC process across five global regions and multiple business units, covering diverse business models such as high-volume SKU-based, Configure-to-Order (CTO), and Engineer-to-Order (ETO). The Process Leader will ensure cross-functional collaboration, robust program governance, and measurable performance improvement across all OTC stages, from order capture and configuration through fulfillment, invoicing, collections, and dispute management. Milestone Management, Project Costing, Revenue Management, Installation, Commissioning. Program Leadership and Strategy Design and implement a globally harmonized Customer Project Management process architecture that supports SKU, CTO, and ETO business models, ensuring clear process variants, decision rules, and standard work for each model. Identify, prioritize, and lead OTC automation and AI initiatives (RPA for order entry, credit checks, billing; Stakeholder Management and Cross-Functional Coordination Collaborate with Sales, Finance, IT, Operations, Procurement, and Legal to ensure OTC process designs are fully integrated with CRM, ERP, CPQ, and supply chain planning systems and reflect customer, compliance, and operational requirements. Act as the global point of contact for regional and business-unit OTC leaders, driving alignment on process design, master data standards, and interfaces with SIOP, NPDI, P2P, and Opportunity-to-Order. Lead training, communication, and change management activities to embed new OTC ways of working, leveraging structured methodologies and clear role / responsibility definitions across regions. Process Optimization and Continuous Improvement Drive Lean and Six Sigma-based process improvement initiatives to reduce order cycle time, improve order accuracy (including configuration and BOM accuracy for CTO / ETO), increase first-time-right invoicing, and enhance customer experience. Define, monitor, and act on a comprehensive OTC KPI framework (DSO, order-to-invoice lead time, invoice accuracy, automation rates, dispute rates, cash application accuracy), using data and analytics to identify bottlenecks and prioritize improvements. Implement a structured continuous improvement pipeline and governance (Kaizen events, root cause analysis, control plans) to ensure sustainable benefits and process stability across all regions and business units. Program Governance, Integration, and Compliance Establish and lead Customer Project Management governance forums to review performance, manage the global process and solution roadmap, and ensure consistency of design and execution across regions and business models (SKU, CTO, ETO). Manage program budget, resources, risks, and timelines, ensuring cost-effective delivery and compliance with corporate policies, financial controls, and regional regulatory requirements (tax, trade, data privacy). Bachelor’s degree in business, Supply Chain Management, Industrial Engineering, Finance, or related field. Master’s degree or MBA preferred, ideally with a focus on operations, supply chain, or digital transformation. Minimum 10 years in Order to Cash, supply chain, manufacturing, or related end-to-end process transformation roles within a manufacturing or industrial company. Track record of leading large-scale digital and automation programs (ERP / CRM / CPQ transformations, RPA, AI / analytics) across complex organizations. Deep knowledge of OTC best practices, including credit management, order management, fulfillment, billing, collections, and dispute resolution, with strong understanding of interfaces to SIOP, NPDI, P2P, and Opportunity-to-Order. Strong Lean and Six Sigma expertise, with hands-on experience applying these methodologies to drive measurable improvements in OTC performance and customer satisfaction (certification preferred). Exceptional program and project management skills, including stakeholder management at executive level, change management, and benefits realization tracking. Solid understanding of enterprise systems (ERP, CRM, CPQ, finance platforms) and data structures relevant to OTC, with the ability to partner effectively with IT to design integrated, scalable solutions. The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.