Sales Project Leader

Order to Cash - Customer Project Management Process DirectorAt Vertiv, we're on a mission to empower the people that will power the future. With $6.9 billion in sales and a global reach across nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.As Order to Cash - Customer Project Management Process Director, you will own end‐to‐end design, implementation, standardization, and continuous improvement of OTC processes across five global regions and multiple business units, covering diverse business models such as SKU‐based, Configure‐to‐Order (CTO), and Engineer‐to‐Order (ETO).ResponsibilitiesProgram Leadership and StrategyDesign and implement a globally harmonized Customer Project Management process architecture that supports SKU, CTO, and ETO business models, ensuring clear process variants, decision rules, and standard work for each model.Stakeholder Management and Cross‐Functional CoordinationCollaborate with Sales, Finance, IT, Operations, Procurement, and Legal to ensure OTC process designs are fully integrated with CRM, ERP, CPQ, and supply‐chain planning systems and reflect customer, compliance, and operational requirements.Act as the global point of contact for regional and business‐unit OTC leaders, driving alignment on process design, master data standards, and interfaces with SIOP, NPDI, P2P, and Opportunity‐to‐Order.Lead training, communication, and change management activities to embed new OTC ways of working, leveraging structured methodologies and clear role/responsibility definitions across regions.Process Optimization and Continuous ImprovementDrive Lean and Six Sigma‐based process improvement initiatives to reduce order cycle time, improve order accuracy (including configuration and BOM accuracy for CTO/ETO), increase first‐time‐right invoicing, and enhance customer experience.Define, monitor, and act on a comprehensive OTC KPI framework (e.g., DSO, order‐to‐invoice lead time, invoice accuracy, automation rates, dispute rates, cash application accuracy), using data and analytics to identify bottlenecks and prioritize improvements.Implement a structured continuous improvement pipeline and governance (Kaizen events, root cause analysis, control plans) to ensure sustainable benefits and process stability across all regions and business units.Program Governance, Integration, and ComplianceEstablish and lead Customer Project Management governance forums to review performance, manage the global process and solution roadmap, and ensure consistency of design and execution across regions and business models (SKU, CTO, ETO).Manage program budget, resources, risks, and timelines, ensuring cost‐effective delivery and compliance with corporate policies, financial controls, and regional regulatory requirements (tax, trade, data privacy).QualificationsBachelor's degree in business, Supply Chain Management, Industrial Engineering, Finance, or related field.Master's degree or MBA preferred, ideally with a focus on operations, supply chain, or digital transformation.Minimum 10 years in Order to Cash, supply chain, manufacturing, or related end‐to‐end process transformation roles within a manufacturing or industrial company.Track record of leading large‐scale digital and automation programs (e.g., ERP/CRM/CPQ transformations, RPA, AI/analytics) across complex organizations.Deep knowledge of OTC best practices, including credit management, order management, fulfillment, billing, collections, and dispute resolution, with strong understanding of interfaces to SIOP, NPDI, P2P, and Opportunity‐to‐Order.Strong Lean and Six Sigma expertise, with hands‐on experience applying these methodologies to drive measurable improvements in OTC performance and customer satisfaction (certification preferred).Exceptional program and project management skills, including stakeholder management at executive level, change management, and benefits realization tracking.Solid understanding of enterprise systems (ERP, CRM, CPQ, finance platforms) and data structures relevant to OTC, with the ability to partner effectively with IT to design integrated, scalable solutions.We embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.Our Core PrincipalsSafetyIntegrityRespectTeamworkDiversity & InclusionOur Strategic PrioritiesCustomer FocusOperational ExcellenceHigh‐Performance CultureInnovationFinancial StrengthOur BehaviorsOwn ItAct With UrgencyFoster a Customer‐First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out DevelopmentNo calls or agencies please. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
#