Training Manager

Trovato in: Jooble IT O C2 - 2 settimane fa

Italia LVMH Group A tempo pieno

An exciting opportunity within a dynamic and fast-growing business awaits the right candidate. This is a busy but friendly environment that will suit an organized person with a great balance of having an eye for detail and high-level view and paired with plenty of team spirit.

Responsibilities:

Reporting directly to the Retail Manager, the Training Manager is responsible for:

  • Adapt and animate TAG Heuer training programs across Italy, acting as a business partner with the Sales and Marketing teams
  • Alongside HQ Training team, develop and co-build training and coaching programs using the appropriate tools (client experience, sales techniques, product & know-how training, history, and Maison DNA)
  • Build a Retail training path to support the direct distribution and guide the development of the sales associates
  • Set-up a dedicated coaching program for top stores and POS
  • Support top management on training needs, linked to business priorities
  • Build with the Wholesale team a dedicated training strategy for distributors (animation and training for key partners), linked to business priorities to develop the sell-out
  • Pilot Mystery Shopping waves in liaison with the sales teams: develop Retail excellence (sales ceremony, client experience, CRM activity, etc.) alongside the store managers
  • Follow-up and reporting of the training activities (ROI, e-learning tool) with an emphasis on continuous improvement
Profile
  • Bachelor’s degree and above with min. 5 years of field experience (sales, boutique supervision, training)
  • Min. 3 years of retail specific training experience and ideally 2 years of project management experience (organized and details oriented)
  • Fluent in Italian and English
  • Global vision & understanding of the retail network
  • Proven ability to adeptly prioritize, organize and manage multiple projects
  • Work well with others as well as independently with minimal supervision
  • Expertise with the entire Microsoft Office Suite
  • Outstanding written, verbal communication and presentation skills
  • Able to travel 70% or your work time
  • Good sense of humor, charismatic, enthusiastic
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