Partner Sales Director
5 giorni fa
Director of Partner Success - Southern & Eastern Europe
We are seeking a customer‐centric Director of Partner Success to lead and scale our PSM team in Southern Europe. Your primary focus will be retention, ensuring customers and partners experience a consistent, high‐value journey where KPIs are met, risks are addressed early, and forecasting is accurate. You will work closely with Sales to grow strategic partners and represent the customer voice across Cynet's leadership and technical teams.
Lead, mentor and develop a high‐performing team of Partner Success Managers.
Own customer retention, satisfaction and overall health across partner and direct accounts.
Drive accurate renewal and churn forecasting, providing clear visibility to Sales and leadership.
Oversee portfolio risk identification and mitigation, ensuring early escalation and proactive action plans.
Partner closely with Sales to grow strategic partners, support expansion opportunities and align on joint business goals.
Conduct regular partner and customer reviews focused on performance, usage, value realization and KPI alignment.
Serve as a senior escalation point for customer‐impacting issues and ensure timely internal mobilisation.
Use data and insights to improve forecasting accuracy, strengthen decision‐making and drive continuous improvement.
Experience owning the business side of Customer Success: forecasting, retention, KPIs and risk management.
Demonstrated cross‐functional collaboration with Sales, Product, R&D and Support.
Excellent communication and executive presence, comfortable with senior stakeholders.
Data‐driven, analytical and effective at prioritising high‐impact initiatives.
Full‐time
Computer and Network Security
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