Retail Operations Supervisor

3 settimane fa

Milano, Lombardia, Italia POP MART A tempo pieno

Retail Operations Supervisor

Industry: Designer toys and collectible pieces

Location: Milan, Italy

Job type: Full time Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Italy, Netherlands, UK, France, and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

Gain valuable professional experience covering the entire retail life cycle

Have the opportunity to work with people from different countries and cultures in a collaborative environment

Receive structured customer service, retail operations, and product training

Be proactively involved in the company's growth

Benefits

POP MART offers our employees:

  • Selected POP MART toys as appreciation gifts every month
  • A structured bonus/commission scheme in line with the company's and the individual's performance
  • Comprehensive training and development programs
  • Regular team social events
  • Paid rest breaks

The Role and Candidate

The Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Italy. Reporting directly to the General Manager – Italy & Netherlands, the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Responsibilities

  • Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
  • Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
  • Optimize operational costs and support initiatives to improve store profitability
  • Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
  • Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards
  • Conduct regular store visits and operational audits to assess performance and identify areas for improvement
  • Resolve operational challenges, providing hands-on support to store teams as needed
  • Work closely with internal departments (e.g., Marketing, HR, Merchandising) to align store operations with business goals
  • Analyze store performance metrics and propose data-driven improvements
  • Ensure compliance with health & safety, labour regulations, and brand guidelines

Required Qualifications

  • 5+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail
  • Strong understanding of store operations, SOPs, and retail compliance
  • Experience in store recruitment, onboarding, and training
  • Ability to analyze store performance and improve operational efficiency
  • Strong problem-solving skills and hands-on approach to challenges
  • Proficiency in Microsoft Excel, PowerPoint, and reporting tools
  • Strong communication and teamwork skills
  • Adaptability to a fast-growing, high-energy retail environment
  • Permanent right to work in Italy without visa sponsorship
  • Immediately available or short notice period is highly preferred

Desirable but Not Essential

  • Experience in licensed merchandise, designer product VM, or collectible toys
  • Familiarity with the Italian retail market
  • Proficiency in Mandarin or Chinese is a plus but not required

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