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Service Specialist
4 mesi fa
- Spare Parts
- Upgrades & Retrofits
- Services & Trainings
- Achieves the Order Bookings budget for the assigned sales areas and business segments at budgeted margin level (targets for Net and Gross Profits)
- Directly manages relationships with customers and business partners (cooperations), to provide full satisfaction
- Manages and follows the full process, from offer to delivery (not including Procurement and/or Logistics and7or administration)
- Establishes complete offer management and adjusts sales prices by monitoring internal cost breakdowns, purchase costs and overheads versus market prices from competitors as well as customer budgets
- Identify opportunities to maximize profits
- Contract negotiations with optimization of terms and projected cash flow
- Maintain Sales tools and processes
- Keep reporting and forecasting content (CRM) up to date on a weekly basis
- Collection of general Marketing information (project and investment plans on Services, customer info, product and technology trends, competition info)
- Develop and maintain relationships with agencies, representatives, distributors and other market players in the assigned area
- Develop business plans for specific Sales activities (define the budget of allocated area or business segments) and special projects
- Assists the annual marketing plan (define exhibitions and conferences, events, methods to promote Ocem / Ampegon in existing and future business segments)
- Responsibility to maintain company ISO 9001 quality assurance process for Sales, including monitoring, adjustment of processes and training
- Contributes to Promotes new product developments and ideas for upgrades and new activities
- Technical degree (Engineering or Computer Science; Physics)
- English language abilities
- Optional German
- Methodic
- Team orientation to results
- Resource management and motivation skills
- Team player skills • Skills to deal with different cultures / religions / habits
- Adaptability / flexibility • Ability to travel internationally and remotely
- Reliability (planning, compliance with deadlines and commitments, fairness)
