Enterprise Customer Success Manager
2 settimane fa
Join to apply for the Enterprise Customer Success Manager role at Canonical . Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, along with industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in 75 countries, mostly working remotely. Role Overview The Customer Success team at Canonical aims to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) develop trust with customers, understand their objectives, and align expectations to enhance loyalty and satisfaction. CSMs specialize in segments such as Mass, Focus, and Step Growth, and contribute to business support across all customer types, including store customers. Responsibilities Onboard new customers and introduce products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications. Coordinate complex projects with developers, IT managers, and decision-makers. Collaborate with Sales, Field Engineering, and Support to develop engagement plans. Manage a regional customer portfolio, identify growth opportunities, and mitigate renewal risks. Lead weekly customer and business reviews, prioritize blockers, and drive resolutions. Advocate for customers internally and influence product roadmaps and documentation. Support customers through reactive ticket handling. Create targeted campaigns via digital channels. Candidate Profile Ideal candidates have at least 5 years of IT-related experience, with exposure to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT. Strong presentation skills, process improvement experience, teamwork, and knowledge of agile methodologies are essential. Proficiency in English, with skills in Spanish and Portuguese, is highly valued. Experience with Salesforce, Jira, and CRMs is a plus. Benefits Remote work with biannual in-person team sprints. USD 2,000 annual learning budget. Performance reviews and bonuses. Comprehensive benefits including leave, parental leave, wellness programs, and travel opportunities. About Canonical Canonical is a pioneer in open source, known for Ubuntu and its innovations in AI, IoT, and cloud. We hire globally, value excellence, and foster a diverse, inclusive workplace where remote work has been standard since 2004. Additional Information Position: Mid-Senior level, Full-time, in the Software Development industry. J-18808-Ljbffr
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Manager, Customer Success
7 giorni fa
Roma, Italia Netskope A tempo pieno**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
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Enterprise Customer Success Manager
2 settimane fa
Roma, Lazio, Italia Canonical - Jobs A tempo pieno 50.000 € - 120.000 € all'anoThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Manager
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Roma, Italia Salesforce A tempo pienoJob Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...
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Customer Success Manager
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Roma, Italia Altro A tempo pienoCustomer Success Manager needed to manage client relationships, drive retention, and manage multiple priorities.
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Customer success manager
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Roma, Italia RealAdvisor A tempo pienoDiventa Customer Success Manager – Real Advisor Italia Unisciti a Real Advisor, la piattaforma immobiliare all'avanguardia che attira milioni di visitatori ogni anno. Fondata nel 2017, ci impegniamo a rivoluzionare il mercato immobiliare, rendendolo più trasparente ed efficiente. La nostra interfaccia integrata connette in modo fluido acquirenti,...
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Customer Success Manager
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Roma, Italia Dedagroup A tempo pienoJoin to apply for the Customer Success Manager role at Dedagroup Join to apply for the Customer Success Manager role at Dedagroup Get AI-powered advice on this job and more exclusive features. Deda Tech è parte del Gruppo Deda, specializzata in Managed Cloud & Security Services, e porta evoluzione e semplificazione nelle aree infrastruttura, cybersecurity e...
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Customer Success Account Management
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Senior Customer Success Manager
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Technical Customer Success Manager
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Roma, Italia Netskope A tempo pieno**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Customer Success is...
