Member Services Representative
3 settimane fa
Benefits: Bonus based on performance
Employee discounts
Opportunity for advancement
Training & development
Reports to: Manager
Requirements: Fluent in English
Proficient reading and writing skills
Computer Skills
Special Skills: Strong customer service skills
Responsibilities: Membership Sales
Greet all members & guests with a smile and wish them well as they exit the club
Check in all members and guests in accordance with company procedures
Facilitate any messages on club software at member check-in
Answer phones in a courteous, helpful, professional manner
Communicate special events to members and guests
Maintain an atmosphere that makes members feel welcome
Facilitate all member requests or forward to a manager
Maintain a professional disposition at all times
Sell retail products
Schedule member services: tanning, etc.
Facilitate payment of member services in accordance with company procedures
Know club facility, services, and schedules
Maintain a clean and organized work area
Assist in all projects as delegated by club management
Follow all policies and procedures in the Employee Handbook
Perform opening and closing duties
Meetings: Monthly or Weekly Department Meetings
Employee Training Meetings
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