Aftersales Regional Manager

About us

MG has been ahead of its time since the brand's inception in the Morris Garages in 1924.

MG's parent company is SAIC Motor (Shanghai Automobile Industry Corporation). SAIC Motor is the 7th largest car manufacturer in the world and was the first automobile group in China with annual sales exceeding 7 million units. SAIC Motor's affiliate automotive companies include Morris Garages (MG), Roewe and Maxus, but also SAIC Volkswagen, SAIC-GM, and others.

MG is designed with the European motorist in mind, offering sustainable, smart, functional, and affordable vehicles. They're developed in MG's design studios in Shanghai in cooperation with the advanced design studio in London, produced in China, and already available in various European countries.

Now new generations can choose a car from this iconic brand. Updated, electrified, recharged and ready for the future.

For more information, please visit our website MG Motor Italy

MG is one of the fastest-growing Brand in the automotive landscape: 3% market share in 4 years, and counting...

We are looking for two highly motivated and experienced Aftersales Regional Managers to join the MG Italy aftersales team.

The selected candidates will be responsible for managing and developing aftersales activities within their assigned geographical area (North or South Italy), with the aim of ensuring high levels of customer satisfaction, sustainable financial performance, and compliance with brand standards across the dealer and authorized repairer network.

Key responsibilities

Network Management

• Oversee and develop the network of dealers and authorized workshops
• Ensure compliance with corporate standards (quality, processes, brand image)
• Support dealers in developing the aftersales business (service, parts, accessories)

Financial Performance

• Monitor and optimize KPIs such as:
• Aftersales revenue
• Parts and labor margin
• Customer retention
• Workshop efficiency (productivity, efficiency, utilization)
• Analyze data and reports to identify improvement opportunities
• Develop business parts

Customer Experience

• Ensure high levels of Customer Satisfaction (CSI/NPS)
• Manage customer escalations and critical issues
• Promote customer retention and loyalty programs

Technical and Operational Support

• Collaborate with technical teams to resolve complex issues
• Ensure proper application of warranty policies
• Monitor quality of repairs and turnaround times

Training and Development

• Identify training needs within the network
• Support technical and commercial training programs
• Promote a customer- and performance-oriented culture

Qualifications and requirements

Education

• Degree in Economics, Engineering, or a related field

Experience

• At least 5 years of experience in the automotive industry, preferably in aftersales
• Experience managing dealer networks
• Technical or commercial aftersales background

Technical Skills

• Strong knowledge of the automotive aftersales business
• Ability to analyze data and KPIs
• Familiarity with CRM/DMS systems and reporting tools
• Proficient in Microsoft Office

Languages

• Fluent in English (mandatory)
• Additional languages are a plus

Location / travel requirements

• North/South Italy
• Willingness to travel

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