People Operations Manager

If you are here, it is because you know that we are looking for a People Operations Manager .
Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e‑commerce to evolve their Customer Experience through conversational AI. We don’t just “sell software”: we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.
Now we are on a mission to scale this technology globally. To do so, we are looking for a People Operations Manager to support our COO in building and running scalable people processes across HR operations, hiring, compensation & benefits, and people programs.
We’re looking for a hands‑on People Operations Manager to keep our people engine running smoothly as we grow. You will join the Operations team and report to the COO, owning day‑to‑day HR operations (offers and contracts, onboarding and offboarding, welfare, compliance) and acting as a reference point for managers and employees on people processes. You will also coordinate our hiring process, from job postings and early screening steps to supporting later interview stages. Own day‑to‑day HR operations: job offers, contracts, onboarding and termination operations, internship & apprenticeship activations, and related documentation
Manage the relationship and workflows with our labor consultant and payroll provider (bonuses, welfare, fringe benefits, leaves, disability hiring, strikes, etc.).
Support and coordinate the end‑to‑end Hiring Process: create and manage job postings on the ATS, handle hiring requests and candidate pipelines, run the first screening steps (ATS review and 1st calls), and coordinate later‑stage interviews, assessments and offers, ensuring consistency across teams and a smooth candidate experience.
Coordinate onboarding and offboarding: checklists, devices and tools, access to systems, welfare setup, badges, policies, and account deprovisioning.
Maintain and update people data, org charts, salary & bonus tracking, and people dashboards.
Support compliance and safety activities (medical visits, mandatory trainings, HR policies) with external advisors.
Contribute to culture and engagement initiatives (retreats, internal events, surveys such as eNPS, company updates).
Support basic budgeting and forecasting activities related to people costs (welfare, bonuses, payroll inputs) together with Finance.
At least 3 years of experience in People Operations / HR Generalist / Recruiter / Talent Acquisition roles, ideally in a fast‑growing company or startup.
Understanding of Italian labor law basics, contracts and payroll inputs, and experience collaborating with labor consultants/payroll providers.
Hands‑on experience managing hiring processes: writing job descriptions, using an ATS, screening applications, and conducting first interviews.
Strong analytical and organizational skills, with confidence using spreadsheets (Google Sheets/Excel) and documentation tools (Google Workspace, Notion or similar).
Ability to handle multiple open positions and HR processes at the same time, keeping structure and priorities clear.
Fluency in Italian and in English.
Experience with welfare platforms, bonus/welfare tax optimisation, or benefit regulations.
Familiarity with ATS and HR tools (e.g. If you naturally think ahead, build strong relationships, take accountability, and obsess over the quality of what you deliver, we’re probably a great match.
A flexible, remote‑friendly work environment.
Career Development Plan, ensuring a clear path for both personal and professional growth.
This position follows a hybrid work model, combining days working from home with days spent in the office. Grow in a culture that values transparency, continuous learning, and career development, with clear paths for personal and professional progression.
Enjoy a flexible, people‑first environment, with remote‑friendly policies, stunning retreats, and a strong focus on well‑being.
Contribute to our mission of reshaping how companies and people communicate worldwide.
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