People Operations Manager

If you are here, it is because you know that we are looking for a
People Operations Manager
.

is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we've been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI. We don't just "sell software": we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.

Now we are on a mission to scale this technology globally. To do so, we are looking for a
People Operations Manager
to support our
COO
in building and running scalable people processes across HR operations, hiring, compensation & benefits, and people programs.

What are we looking for?
We're looking for a hands-on People Operations Manager to keep our people engine running smoothly as we grow. You will join the Operations team and report to the COO, owning day-to-day HR operations (offers and contracts, onboarding and offboarding, welfare, compliance) and acting as a reference point for managers and employees on people processes. You will also coordinate our hiring process, from job postings and early screening steps to supporting later interview stages. Your work will bring structure, clarity and visibility to everything related to people at

Key Responsibilities:

• Own day-to-day HR operations: job offers, contracts, onboarding and termination operations, internship & apprenticeship activations, and related documentation
• Manage the relationship and workflows with our labor consultant and payroll provider (bonuses, welfare, fringe benefits, leaves, disability hiring, strikes, etc.).
• Support and coordinate the end-to-end Hiring Process: create and manage job postings on the ATS, handle hiring requests and candidate pipelines, run the first screening steps (ATS review and 1st calls), and coordinate later-stage interviews, assessments and offers, ensuring consistency across teams and a smooth candidate experience.
• Coordinate onboarding and offboarding: checklists, devices and tools, access to systems, welfare setup, badges, policies, and account deprovisioning.
• Support Career Development, Performance Reviews and recurring feedback processes: templates, timelines, documentation, and communication to managers and employees.
• Maintain and update people data, org charts, salary & bonus tracking, and people dashboards.
• Support compliance and safety activities (medical visits, mandatory trainings, HR policies) with external advisors.
• Contribute to culture and engagement initiatives (retreats, internal events, surveys such as eNPS, company updates).
• Support basic budgeting and forecasting activities related to people costs (welfare, bonuses, payroll inputs) together with Finance.

You will need:

• At least 3 years of experience in People Operations / HR Generalist / Recruiter / Talent Acquisition roles, ideally in a fast-growing company or startup.
• Understanding of Italian labor law basics, contracts and payroll inputs, and experience collaborating with labor consultants/payroll providers.
• Hands-on experience managing hiring processes: writing job descriptions, using an ATS, screening applications, and conducting first interviews.
• Strong analytical and organizational skills, with confidence using spreadsheets (Google Sheets/Excel) and documentation tools (Google Workspace, Notion or similar).
• Ability to handle multiple open positions and HR processes at the same time, keeping structure and priorities clear.
• High attention to detail, reliability, and a process-driven mindset.
• Excellent communication skills and ability to work cross-functionally with managers and leadership.
• Fluency in Italian and in English.
• Discretion and a strong sense of ownership when dealing with sensitive and confidential information.

We will really like (but they are not required):

• Experience in SaaS / tech / startup environments.
• Previous exposure to structured hiring frameworks, assessment design, or AI-based recruiting tools.
• Experience with welfare platforms, bonus/welfare tax optimisation, or benefit regulations.
• Familiarity with ATS and HR tools (e.g. TeamTailor, Breezy, Workable, Deel, or similar).
• Experience coordinating company events, retreats, or engagement and feedback initiatives.
• Genuine interest in AI, startups and how technology can improve both candidate and employee experience.

Our values:

At we prize
Vision
(curiosity and courage to challenge the status quo),
Connection
(empathy, candor, and trust),
Responsibility
(ownership, reliability, and follow-through), and
Excellence
(the habit of raising the bar and refining until it's right). If you naturally think ahead, build strong relationships, take accountability, and obsess over the quality of what you deliver, we're probably a great match.

What do we offer?

• A young, dynamic work environment with a strong focus on employee well-being and satisfaction.
• A competitive salary in the range of €35-45k RAL, commensurate with experience + a performance-based Bonus.
• A flexible, remote-friendly work environment.
• Meal vouchers and welfare programs to support your everyday life.
• Access to a dedicated education budget for continued learning and growth.
• Career Development Plan, ensuring a clear path for both personal and professional growth.
• Top-grade equipment, which may include a MacBook Air, iPhone, and other top-tier devices.
• Unlimited coffee.
• Company retreats in stunning locations throughout the year.

Where is the work?

This position follows a hybrid work model, combining days working from home with days spent in the office. Our Milan office is located at SPACES, Piazza Gae Aulenti 1/Torre B, where we regularly meet to collaborate and work together in person. We also love getting together and organize various retreats and meetups throughout the year to stay connected also with our fully remote teammates.

Why join us?

At you'll be part of a fast-growing SaaS company where your ideas and work can turn into products used by millions. Join us and you'll:

• Work with the most advanced AI technologies, shaping how enterprises across industries engage with their customers.
• Be part of a dynamic and passionate team, where everyone has a direct impact on company growth.
• Grow in a culture that values transparency, continuous learning, and career development, with clear paths for personal and professional progression.
• Enjoy a flexible, people-first environment, with remote-friendly policies, stunning retreats, and a strong focus on well-being.
• Contribute to our mission of reshaping how companies and people communicate worldwide.