Customer Service Advisor

1 settimana fa


TrentinoAlto Adige, Italia Buscojobs A tempo pieno

Als customer service je passie is, je kan praten als de beste, je denkt proactief en wil je alles uit de kast halen om het verschil te maken voor onze klanten? Dan ben jij wie we zoeken

Een klant wordt jouw klant. Want jij staat klaar om te helpen via verschillende kanalen. Klanten bellen, schrijven, sms’en, mailen & chatten met jou als ze hulp nodig hebben. En daar ben jij: een rustige rots in de branding, baken van kennis en vriendelijkheid. Soms bel je zelf ook op om verder op te volgen. Tot jouw klant een tevreden klant is.

Wat doe je?

Klanten WhatsAppen met jou als ze hulp nodig hebben. Dat doe je met handige tools en methodes die we voor jou helemaal op punt stelden. Bij vragen van klanten ga je niet voor snelheidsrecords, wel voor meerwaarde en fantastische ervaringen. Heb je gezonde interesse in technologie, ben je overtuigd dat proactief werk werkt én wil je een job vol uitdagingen? Vergeet wat je weet over klassiek klantencontact en word onze nieuwe advisor.

Waarin zal je uitblinken?

  • Je moet vooral het verschil willen maken, het lef hebben over alles te babbelen en een vertrouwensband te creëren met klanten.
  • Je redeneert logisch en denkt ‘digital first’.
  • Je hebt sterke communicatieve vaardigheden en een open persoonlijkheid.
  • Je werkt zelfstandig, maar aarzelt ook niet om de hulp in te roepen van collega’s, of om je teamleden een handje te helpen.
  • Je wilt groeien en nieuwe dingen leren.
  • Je past je flexibel aan klanten aan en aan hun situaties en noden.
  • Met een mondje Engels scoor je extra punten.

Wat krijg je ervoor in de plaats?

Flexibele werktijden: op weekdagen van 03.00 tot 17.00 uur en de zaterdagen en zondagen van 04.00 tot 17.00 uur. Je hebt de mogelijkheid om Fullflex ingepland te worden voor minimaal 40 uur per week.

Een prettige informele werksfeer met voldoende ruimte voor zelfstandigheid, eigen verantwoordelijkheid, ontwikkeling en humor.

Persoonlijke begeleiding.

Reële doorgroeimogelijkheden (vb.: Senior Advisor, Supervisor).

Je gaat deel uitmaken van een leuk en divers team.

Start is voorzien op 28/10.

Samen maken we van jouw start een succes Het ganse WEngage team staat klaar om jou met open armen te ontvangen. We zorgen ervoor dat je wordt begeleid door ervaren collega’s die je wegwijs kunnen maken in ons bedrijf.

#J-18808-Ljbffr

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