CUSTOMER SERVICE AREA MANAGER

Regional Manager, Scientific Affairs EU After Market Service Regular Full Time Obsessed by Science. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. Innovate with Agility at a Global Scale Work in an entrepreneurial environment that enables speed, collaboration, and global impact. Grow in a People-Centered Culture Thrive in a culture that values accountability, inclusion, and continuous development. The Regional Manager, Scientific Affairs is responsible for regional strategic key opinion leader development and study execution to support the overarching clinical diagnostics strategy for the Scientific Affairs team, reporting to the Chief Scientific Officer. As a part of this role, the Regional Manager will work closely and collaboratively with the Marketing teams with expert knowledge of clinical user needs and laboratory testing guidelines. They have the ability to interact with Key Opinion Leaders and Laboratory Directors with confidence and independence to build professional relationships, and facilitate scientific studies with the company's products that lead to peer reviewed publications. This role will also work closely with Sales, Marketing, Applications, and Technical Service groups to oversee product implementation at customer sites. They may serve on new product development core teams as the voice of the customer and supply field-based intelligence for new product development and innovation strategies. May lead customer product training and demonstrations at labs and key accounts and training of internal teams or distributors where additional technical knowledge and expertise is needed. The principle responsibilities of this position are based in Italy and include travel within the EU plus international travel on an 'as needed' basis. They support the achievement of established financial and strategic goals, in addition to supporting applicable regulations including ISO, federal, national, regional, state, provincial, and local laws and regulations. Serve as a consultant for new and existing customers as a technical expert for the company’s products. May interact across different types of customer segments including Hospital and Commercial Accounts across different geographical regions. Facilitates scientific studies with the company's products that lead to peer reviewed publications, meeting abstracts and presentations. Stays current on research developments, publications and new concepts in infectious disease testing and treatment. Develops in-depth understanding of clinical practices and regulations, maintains understanding and insight into current lab and clinical practices and guidelines. Reports internally on competitor technologies and products. Perform demonstrations with the company’s products and assist with evaluations at key domestic & international accounts where additional technical knowledge is needed. May provide phone-based, virtual and/or on-site customer assistance for reagent, software and system troubleshooting. Educates and demonstrates the benefits of key products to scientific and clinical customers which may include presentations at conferences and webinars and education workshops and seminars for laboratory users. Education, Experience, and Qualifications ~ 10+ years of industry and/or clinical laboratory experience. ~ Previous experience in a similar role in the field of infectious disease ~ Experience with molecular diagnostic testing in a clinical laboratory environment required including experience with validation of Lab Developed Tests. ~ Demonstrated experience in presenting technical and clinical content to stakeholders at different levels. ~ Thorough understanding of laboratory testing for infectious disease with an emphasis on molecular diagnostics. ~ Knowledge of standards and guidelines relevant to implementation of molecular diagnostic tests in the clinical lab. Experience with current ISO and other applicable quality and regulatory requirements for clinical and medical testing laboratories are necessary. Computer literate with Microsoft Word, PowerPoint, and Excel. ~ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. ~ Ability to write reports, business correspondence, and procedure manuals. ~ Abil