Customer Account Associate

2 settimane fa

EmiliaRomagna, Italia Buscojobs A tempo pieno

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary:

The Customer Account Associate will contribute to the team’s achievement of the objectives set for Customer Supply Chain/Customer Service. He/she will actively demonstrate our corporate vision of outstanding customer service to all stakeholders through effective order management and the development of trusting relationships with all our customers, especially those under her/his responsibility.

Responsibilities:

  • Order Management – Receipt and entry of orders with a high level of accuracy; communication of the response to the customer; delivery slot booking with the customer/carriers; validation of quantity, pricing and SCR details; checking of promotional discount details and evaluation of product availability; managing/controlling and agreeing with the customer any product substitutions and backorders.
  • Delivery and Transport – Management of special customer requests (Pick & Pack); follow-up of open deliveries; management of delivery priorities and monitoring of workflows with the 3rd party warehousing provider.
  • Ensure customers are regularly informed regarding any issues on product availability, delivery times and delays.
  • Respond to customer enquiries, claims and complaints within agreed departmental time frames.
  • Proactively use shared daily/weekly/monthly reports that show order status and performance to drive action for own accounts and to enable issue resolution allowing orders to be delivered on time and in full.
  • Work collaboratively with all stakeholders in the Supply Chain – Supply and Demand Planning teams to manage critical product availability issues considering customer sensitivity; Finance & AR teams to resolve queries related to Order to Cash process.
  • While striving to deliver highest levels of Customer Service, identify opportunities for the continuous improvement of daily activities, internal and external customer relationships.
  • Work proactively on the continuous personal development that also supports business objectives (this can be through taking on new projects, cross departmental activities ...).

What we are looking for:

Required Skills and Experience

  • Italian and English language fluent
  • Proficient with Microsoft Office tools, especially Excel
  • SAP Knowledge
  • Ability to work as part of a team as well as on own initiative
  • Passionate about customer service
  • Highly organized and able to manage deadlines effectively and efficiently
  • High levels of attention to detail
  • Flexible and responsive working style
  • Good communicator with an excellent telephone manner
  • Initiative

Preferred Skills and Experience

  • Graduate level or equivalent
  • Experience and knowledge of Supply Chain system (e.g. EDI)
  • Experience of 3-5 years working within a similar business environment and in a similar Customer Service role

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

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