End2End Technical Coordinator

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.

Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation operations, maintenance and front-end services to the European Space Agency. The company also offers vast experience to a huge number of IT and space markets including: central governments, defence organisations, the aerospace industry and commercial companies.

We are currently searching for an experienced and dynamic End2End Technical Coordinator to join our international team in Frascati, Rome. End-to-end technical coordinator refers to the comprehensive oversight and control of the Payload Data Ground Segment (PDGS) of ESA Earth Explorers missions. The role requires a deep understanding of the Core PDGS. He /she will be the reference point for the Service Team, ESA and external interfaces. The E2E Technical Coordinator will have the important role of supervising key activities, which include the analysis of end-to-end performance and the corresponding impact on all services within the PDGS. Will strictly Collaborate with the PDGS Ground Segment Manager, assuming responsibility for the incident management process. Will Oversee the Change management process and will organize and participate in meetings with Service Team, ESA and Industries reporting the status of the PDGS and eventually incidents and problems resolution. As a End2End Technical Coordinator you will concentrate your activities on the following:

Day per day supervision of the correct functioning of the processing chain.

Coordination and monitoring of the PDGS incidents, problems, maintenance and evolution

Oversee the PDGS end-to-end performances.

Assessment and mitigation of potential impact on other service functions

Responsibility of the incident management process, ensuring that incidents are addressed and resolved in line with the agreed SLAs.

Oversee the Change management process.

Organize and participate in regular meetings with ESA and Industries reporting:

Issues encountered during the period with a specific lesson learnt.

Performance results achieved during the current period and improved way forward if applicable.

Changes and evolutions scheduled with impact on PDGS components.

Provide technical support for the assessment potential evolutions of the Ground Segment.

As part of the Service Setup :

Shall coordinate End-to-End PDGS processes, documents and tools.

Coordinate and validate Transfer to operations.

Collaborate with the relevant validation service(s) and operational teams/services to prepare, plan and execute the Transfer to Operations for all PDGS elements and processor upgrades.

Do you think you are the person we are looking for? See below what experience or knowledge you should bring :

University degree or equivalent qualification in engineering or a related technical field.

Demonstrated experience in project and team management.

Excellent knowledge of data processing chain preferably related to the Earth Observation Ground Segments.

Ability to work collaboratively in a team and share/acquire knowledge.

Proactive problem-solving attitude.

Knowledge of Earth Observation missions and their operational context.

Fluency in English, both written and spoken.

Experience in drafting and editing complex technical reports.

Experience in Documentation Review.

On offer:

Competitive Salary.

Great career opportunities in the Space industry.

Comprehensive package of benefits offered by the company, such as life insurance and health insurance.

Engaging company events to foster team spirit.

Hybrid working model to support work-life balance.

Opportunity to work in an international environment.

Relocation:

Rome's central location in Italy offers excellent transportation links within the city and across the country. The city is well-connected by a network of highways and railways, with Ciampino Airport or Fiumicino, providing convenient access to international destinations.

Serco provides relocation support for all EU passport holders planning to move to Rome and join Serco Italia S.p.A.

DE&I:

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
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