Pdgs Operations Coordinator

6 mesi fa

Frascati, Italia RHEA Group A tempo pieno

Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?

We are looking for a PDGS Operations Coordinator to support our client based in Frascati, Italy.

In this role you will support the Payload Data Ground Segment (PDGS) operations coordination, especially related to the operations preparations, operations services integration, services operations coordination and PDGS evolution engineering coordination.
- This position is open to protected categories under Italian Law 68/99 (“Rules for the right to work of disabled people”)._
- Questa posizione è aperta alle categorie protette L. 68/99._

**Tasks and Activities**:
The scope of work will include:

- Supporting the PDGS Manager with technical knowledge/expertise on all aspects of the PDGS (this includes both routine operations and relationship with third parties and mission bodies).
- Being responsible for end-to-end monitoring of the PDGS performance.
- Monitoring and controlling incidents (trends, risks, etc.) and ensuring incidents resolution across the PDGS according to the service levels and quality standards agreed with the different operations teams/services.
- Ensuring adequate anomaly root cause analysis and problem resolution by coordinating the involved parties.
- Supporting the PDGS Manager with the generation of weekly/monthly management reporting (taking inputs from the various services, and systems).
- Supporting the PDGS Manager with the overall coordination of the various phase-in (and preparation) activities conducted by the various operations teams/services during the initial 3 months after launch, in parallel to satellite and PDGS commissioning phase. This close follow up and coordination is required for all the key operational services for both missions
- Shall support the PDGS Manager with the management of the industrial services operating PDGS during routine phase
- Shall be responsible for operational end-to-end coordination among common services, mission-specific services and third-party actors (i.e. external to the division).
- Shall be responsible of overall configuration and documentation management within the PDGS
- Shall ensure, in collaboration with the various operations teams/services, optimization of PDGS resources, identify potential bottlenecks and propose resource upgrade when necessary.
- Shall contribute to the optimization of end-to-end processes and improvement of service efficiency.
- Shall manage the evolution activities within the PDGS during phase E2 according to the evolution plan approved by the PDGS Manager
- Shall support the PDGS Manager on overall change management within the PDGS: technical assessment, coordination, implementation
- Shall in close collaboration with the PDGS validation service and the operational teams/services, prepare, plan and execute the TTO for major PDGS and processor upgrades, ensuring service continuity (or mínimal disruption).

**Skills and Experience**:
The following skills and experience are mandatory:

- University degree or equivalent qualification in a technical discipline, preferably in Earth Observation or Computer Science.
- Experience on PDGS architecture and/or operations.
- At least 5 years of working experience in PDGS operations of ESA missions or similar.
- Capacity to acquire in depth technical understanding and knowledge of PDGS systems (overall architecture, data flows, interfaces, dependencies) in a limited time.
- Experience with configuration management, change control and release management.
- Knowledge of machine learning, optimization problems and artificial intelligence techniques for advanced PDGS automation.
- Pro-activeness, good communication skills and a team player.
- Result oriented.
- Able to work autonomously.
- Capacity to generate good documentation.
- Fluent in English.
- Strong project management skills.
- Experience/knowledge on service/operations best practices (ITIL), management and processes.
- Ability to coordinate end to end activities and teams.

**Why should you apply?**:

- You will have the opportunity to work within a major institution.
- **We encourage everyone to think outside the box and to push the boundaries of traditional knowledge.** This role is an opportunity to join a forward-thinking company and allows for a deeper understanding of the industry.
- Benefits include: competitive remuneration packages; unique career opportunities, including working in other countries; personalized training and development programmes; flexible relocation support.

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