Senior Account Manager

2 settimane fa

Gardone Val Trompia BS, Italia HH Global A tempo pieno

Metropolitan City of Milan, Italy Req #1082

02 December 2024

Purpose of the Role

The Senior Account Manager will work closely with the Account Director and Account Manager to deliver solutions aligned with both operational and financial goals. This hands-on role involves managing projects and executing key tasks in daily operations. The ideal candidate will balance immediate project needs with supporting long-term strategic objectives, bringing a solid understanding of packaging, technical aspects, and commercial experience. A proven track record of delivering client solutions and building lasting relationships is essential.

Key Responsibilities

Operational Excellence & Growth

  • Collaborate with the Account Director to ensure the day-to-day operations run smoothly, maintaining high standards and supporting business growth locally and globally.
  • Lead multiple projects, ensuring timelines, quality, and client commitments are met while driving business growth.
  • Collaborate closely with the Account Director to support the development and growth of the Account Manager, sharing knowledge and best practices to enhance team performance and operational excellence.
  • Coordinate with internal service teams and external partners to align with client objectives.
  • Cultivate and maintain strong relationships with both local and global client stakeholders to ensure satisfaction and foster long-term partnerships.
  • Build and sustain effective relationships with production suppliers to secure competitive pricing, negotiate cost savings, and ensure timely delivery of quality products that meet client expectations.
  • Anticipate client needs and deliver customized, high-quality solutions with a professional, solutions-oriented approach in all interactions.

Project Management & Technical Expertise

  • Lead the entire lifecycle of projects, including managing a biannual order window, ensuring deadlines are met, and key tasks such as order processing, invoicing, and BI reporting are executed accurately and efficiently.
  • Provide technical direction on projects to both the client and internal teams, confidently addressing and challenging suppliers as needed.

Strategic Contribution & Sustainability

  • Support strategic planning efforts and assist in the creation of presentations to meet both client and business goals.
  • Identify and drive opportunities for sustainable packaging solutions, innovating for both business and client needs.

Compliance

  • Ensure all projects comply with contractual requirements, regulatory standards, and company guidelines, delivering exceptional client service.

Skills, Knowledge, and Experience

Packaging Expertise

  • Extensive experience overseeing packaging projects from concept to delivery, with a solid understanding of the manufacturing process.

Project Management

  • Expertise in leading multiple projects simultaneously across suppliers, managing timelines, resources, and costs effectively to ensure the successful delivery of all project phases.

Client Service & Relationship Management

  • Proven ability to manage senior-level client relationships, deliver exceptional results, and identify opportunities for continuous improvement both locally and internationally.

Commercial Experience

  • Proficient in cost optimization, project cost calculations, and setting competitive prices to ensure profitability while delivering client value.

Analytical Skills

  • Support in forecasting and data analysis with keen attention to detail.
  • Excellent interpersonal skills to build relationships, influence senior client stakeholders, and collaborate effectively with both internal teams and external partners.

Problem-Solving & Adaptability

  • Skilled in managing multiple priorities and solving complex challenges in a dynamic, fast-paced environment.
  • Fluent in Italian and intermediate proficiency in written and spoken English.

Software Proficiency

  • Proficient in Microsoft Office Suite and order management tools.
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