Retail Training Manager

6 giorni fa

Milano, Italia PradaGroup A tempo pieno

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth. JOB PURPOSE The Training Manager will be responsible for designing and delivering the training and customer experience strategy across Marchesi 1824, both in Italy and internationally. The role combines strategic vision with operational execution, with the goal of cultivating excellence in Client Services, Product, and People, while shaping a Customer Journey that reflects Prada Group values, tailored to the specificities of the F&B sector. RESPONSIBILITIES Learning & Development Design and implement the retail training roadmap for all store roles. Develop and deliver induction, technical, and behavioral training, fostering a high-performance and service-oriented culture. Oversee training formats and tools, including classroom sessions, on-the-job learning, digital modules, and "Train the Trainer" programs. Evaluate training effectiveness through feedback, KPIs, and performance indicators. Client Experience & Service Culture Define and enhance the Customer Journey, identifying key touchpoints and behaviors to ensure a consistently exceptional boutique experience. Translate Prada's Group standard into the Marchesi context. Coach and support store teams in delivering service aligned with brand values and client expectations. Product Knowledge & Storytelling Lead the development of product knowledge programs across all F&B categories. Support storytelling and engagement with the product, highlighting quality, craftsmanship, and heritage. Align training initiatives with seasonal launches, innovation, and commercial priorities. International Support & Retail Expansion Support the rollout of training programs in international stores, ensuring consistency and local relevance. Contribute to store openings and key projects with dedicated training support and presence. Facilitate knowledge transfer, coaching and mentoring local trainers where applicable. KNOWLEDGE AND SKILLS Solid experience in retail training, ideally in luxury F&B, high-end hospitality, or premium retail. Strong ability to design and deliver learning content with a focus on client experience, team empowerment, and product excellence. Passion for service rituals, customer culture, and brand storytelling. Comfortable in both strategic planning and operational execution. Excellent interpersonal, communication, and facilitation skills. Fluent in Italian and English; other languages are a plus Willing to travel nationally and internationally. J-18808-Ljbffr

  • Sales Training Manager

    7 giorni fa

    Milano, Italia RETAIL Experts A tempo pieno

    For our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy. **POSITION Reporting directly to the General Manager Italy, the Training...

  • Retail Manager Italy

    2 settimane fa

    Milano, Italia RETAIL Experts A tempo pieno

    We are currently looking for an experienced Italian speaking Retail Manager to lead the growing Italian Retail network of an iconic watch brand. The Retail Manager is responsible for ensuring consistency, meeting and exceeding retail plans, implementing sales driving strategies, and developing strong relationships by training on brand standards in order to...

  • Sales Training Manager, Luxury Watches

    7 giorni fa

    Milano, Italia RETAIL Experts A tempo pieno

    For our iconic client, a leading brand in the luxury Watch sector, we are currently searching for a dynamic Sales Trainer, to take the lead of the new Training department, the aim of which is to train and coach boutique sales staff throughout the Retail network in (northern) Italy. **POSITION** Reporting directly to the General Manager Italy, the Training...

  • HUMAN RESOURCES

    4 settimane fa

    Milano, Italia Retail Search Srl A tempo pieno

    POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONE We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing...

  • HUMAN RESOURCES

    2 settimane fa

    milano, Italia Retail Search Srl A tempo pieno

    POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONE We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling....

  • Human Resources

    1 settimana fa

    Milano, Italia Retail Search Srl A tempo pieno

    POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONE We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling....

  • Human Resources

    1 settimana fa

    Milano, Italia Retail Search Srl A tempo pieno

    POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONEWe are looking for a Field Retail Trainer Europe for an important Luxury Brand.As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing...

  • HUMAN RESOURCES

    2 settimane fa

    Milano, Italia Retail Search Srl A tempo pieno

    POSIZIONE: HUMAN RESOURCES - Training Manager DESCRIZIONE DELLA POSIZIONE We are looking for a Field Retail Trainer Europe for an important Luxury Brand. As a Field Retail Trainer, the mission is to develop retail teams in delivering an outstanding client experience that drives store business performance, with a particular focus on enhancing Clienteling....

  • Retail Training Manager

    2 settimane fa

    Milano, Italia PradaGroup A tempo pieno

    Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative...

  • Retail Training Manager

    1 settimana fa

    Milano, Italia Pradagroup A tempo pieno

    Founded in **** in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities. Joining our Company means working in a creative...