Intern Business Support Assistant

It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of extreme weather shocks. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We are seeking to fill the position of Business Support Assistant G2 (Protocol Services), within the Protocol and Privileges unit (MSDB), Shared Services and Business Development branch, Management Services Division, at WFP Headquarters in Rome, Italy. Eligibility is limited to General Service staff at HQ and Brindisi, and TAUs on the roster. The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. The Management Services Division's global service portfolio for WFP operations includes travel and protocol services for WFP employees, delivering and maintaining the most fit-for-purpose facilities, managing our pool of assets and providing infrastructure and emergency response capacity through sophisticated engineering services, light fleet management and humanitarian accommodation
- with admin field support available in all these areas. All this is delivered in line with WFP's corporate commitment to cost excellence and sustainability, measuring and reducing our environmental impact in all that we do. The Business Support Assistant position is part of the Protocol and Privileges unit. This position will report directly to the Head of Protocol & Privileges unit and will be expected to deliver a range of routine business support tasks to ensure that HQ staff are effectively supported, including MOFA ID, Privileges, Visas, Vehicles Tax exemption and other services to staff. Collect, sort and disseminate correspondence, reports and other materials, to meet the required demands of staff to time standards. Respond to simple routine queries with readily available support by senior staff, and escalated where appropriate, in order to provide a timely and accurate response to enquiries. Support the maintenance of office files, documents and records in accordance with established systems and processes, so that information is current and readily available for staff. Undertake standard data entry tasks in accordance with defined systems, to ensure information is organised and readily available. Assist in creating simple images or information using standardised templates, such as graphs or tables to support the drafting of reports for staff. Support in maintaining request lists and follow-ups, including Fuel Lists and Road Tax Exemption Lists, ensuring accuracy and timely submission. Fluent in written and spoken Italian. Ability to communicate clearly and professionally, understand customer needs and requests, provide accurate information, and maintain effective information sharing with colleagues and clients. Experience in customer service. Knowledge of case management, ticketing or workflow systems. QUALIFICATIONS AND EXPERIENCE

Education:
Completion of secondary school education.

Experience:
Two or more years of experience in the relevant area. Ability to use standard office equipment such as photocopiers and scanners. Ability to follow standard business support processes and procedures. Knowledge of standard office software packages, e.g. Microsoft word. Good attention to details. Language :