Program and Risk Manager

2 giorni fa

Milano, Italia ENGINEERINGUK A tempo pieno

Program and Risk Manager - protected categories (L. 68/99), Trustworthy Shopping Experience DESCRIPTION

This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary according to Law 68/99 Art.1 (employment of people with disability).

Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.

In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll analyze data, develop strategies, and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.

Key job responsibilities

Develop and implement strategies for multiple projects, monitoring progress against key milestones
Analyze data and collaborate with teams to clarify complex problems and present solutions to leadership
Create scalable mechanisms to report project updates to stakeholders across worldwide teams
Partner with product and partner teams to identify and address policy and process gaps

A day in the life
Plan and prioritize tasks to advance ongoing projects
Analyze data and review processes to identify root causes of issues
Reach out to existing and new partner teams to build collaborative relationships
Work closely with policy, product, and tech teams to implement necessary changes
Contribute to a positive team atmosphere through open communication and support

About the team
At Amazon, we believe customer trust is paramount. The EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.

BASIC QUALIFICATIONS
Bachelor's/Master's degree or equivalent experience
4+ year of professional experience in program management, operations management, risk management, or equivalent

PREFERRED QUALIFICATIONS
Knowledge of another European language
Experience with SQL and Microsoft Excel
Background in e-commerce/online companies in fraud/risk control functions
Problem-solving and analytical skills with a data-driven approach to decision-making
Excellent communication skills (both oral and written) with the ability to simplify complex topics

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