Program And Risk Manager
1 mese fa
Program and Risk Manager - protected categories (L. 68/99), Trustworthy Shopping ExperienceDESCRIPTION
This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary according to Law 68/99 Art.1 (employment of people with disability).
Are you passionate about building customer trust and protecting online shoppers? Join our team as a Program and Risk Manager for a key customer trust feature in Amazon stores worldwide. You'll play a crucial role in safeguarding our product pages and enhancing the shopping experience.
In this position, you'll collaborate with multiple teams to drive positive changes in our product. You'll analyze data, develop strategies, and implement solutions to address complex challenges. Your work will directly impact millions of customers, ensuring they have a safe and trustworthy shopping experience on Amazon.
Key job responsibilities Develop and implement strategies for multiple projects, monitoring progress against key milestonesAnalyze data and collaborate with teams to clarify complex problems and present solutions to leadershipCreate scalable mechanisms to report project updates to stakeholders across worldwide teamsPartner with product and partner teams to identify and address policy and process gaps A day in the life Plan and prioritize tasks to advance ongoing projectsAnalyze data and review processes to identify root causes of issuesReach out to existing and new partner teams to build collaborative relationshipsWork closely with policy, product, and tech teams to implement necessary changesContribute to a positive team atmosphere through open communication and support About the team
At Amazon, we believe customer trust is paramount. The EU Trustworthy Shopping Experience team works with authorities, merchants, brands, vendors, and customers to identify and prevent Selling Partner risk. We also address infringements of intellectual property (e.g., counterfeit, trademark, copyright) and other abuses in our product catalog.
BASIC QUALIFICATIONS Bachelor's/Master's degree or equivalent experience4+ year of professional experience in program management, operations management, risk management, or equivalent PREFERRED QUALIFICATIONS Knowledge of another European languageExperience with SQL and Microsoft ExcelBackground in e-commerce/online companies in fraud/risk control functionsProblem-solving and analytical skills with a data-driven approach to decision-makingExcellent communication skills (both oral and written) with the ability to simplify complex topics
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