Delivery Practice Manager

Delivery Practice Manager, WWPS ProServe
Job ID: 3130010 | Amazon Web Services, Inc.
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you will manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You will leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will build and manage a team of Delivery Consultants and/or Engagement Managers, engage with Director‑level and C‑level executives, capture opportunities, drive engagement delivery, and work closely with partner teams to generate business development initiatives, provide portfolio guidance, and exceed customer satisfaction targets. You will develop business outcomes for customers, build trust, identify applicable AWS Professional Services offerings, and create proposals and SOWs. You will optimize team performance through tailored people development plans, ensure alignment to customer needs, and cultivate strong relationships with customers, Amazon Global Sales (AGS), and ProServe teams. The candidate must also opt into a commensurate clearance for each government agency for which they perform AWS work.
Build and manage a high‑performing team of Delivery Consultants.
Collaborate with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features.
Manage practice P&L, ensuring on‑time and within‑budget delivery of customer engagements.
Drive business development initiatives and exceed customer satisfaction targets.
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed below, we encourage candidates to apply. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Here at AWS, it’s in our nature to learn and be curious. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
10+ years of IT consulting/management with IT Transformation in customer‑facing roles.
~3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects.
~ Bachelor's degree in Computer Science, Math, or a related field.
~ Knowledge of infrastructure‑as‑a‑service (IaaS) cloud computing transition challenges.
~ Experience managing and delivering large‑scale enterprise IT projects.

Knowledge of enterprise IT management frameworks like COBIT or ITIL.
Experience integrating AWS cloud services with on‑premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP).
Experience with customer relationship management, especially C‑suite level customer engagement.
Experience with design of modern, scalable delivery models for technology consulting services.
Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.