Assistant Manager, Complaints

To our guests, Zaxbys is more than just a place to eat – it's a place to have fun, spend time with friends, and enjoy great food. Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures. BONUS POTENTIAL (Paid Quarterly): Up to 12% of Annual Earnings FREE Meals On Shift 50% Off Meals Off Shift Paid Time Off Paid Holidays Early Access to Pay Recognition Program Benefits Medical, Dental, and Vision Insurance Short and Long-Term Disability Employer-Paid Life Insurance 401(k) With Employer Match (additional eligibility requirements) Job Duties and Responsibilities Complete all training requirements including: Zaxbys Assistant Manager Development Plan Food Safety Certification and Manager Certification Any additional training required by Zax LLC Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations Ensure team members receive proper training including ongoing coaching and development Create an effective work schedule following company standards and local laws Plan and delegate shift assignments including communicating expectations and adjusting as needed Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals Ensure service, product quality, and cleanliness standards are consistently upheld Communicate performance concerns to your General Manager Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner Ensure processes, policies, and procedures are properly followed throughout daily operations Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures Maintain compliance with federal, state, and local laws and guidelines Utilize management tools and keep neat, accurate, and current records Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description Ensure the team works safely and follows all safety guidelines and procedures Immediately report all human resources and risk management concerns to your General Manager and District Manager All other duties necessary to ensure restaurant operations function properly Job Qualifications Must be 18 years of age or older Must have a valid driver's license, vehicle insurance, and reliable transportation Ability to work a flexible schedule including days, nights, weekends, and holidays 1-3 years management experience required Restaurant management experience preferred Capability Requirements Reasonable accommodations that do not create an undue hardship on the company will be considered. Occasionally stoop, bend, crouch, or climb, including the use of ladders Maintain effective audio-visual discrimination and perception to observe and respond to the environment Work in an environment that features hot and cold temperature variations and exposure to food allergens Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and potentially hazardous equipment Zax LLC is an equal opportunity employer and does not discriminate in employment decisions based on any factor protected by federal, state, or local law. Founded in 1990 in Statesboro, Georgia, our founders took a bold chance on a new kind of restaurant, and that entrepreneurial spirit still drives how we work, grow, and support our teams today. We're known for craveable FingerzTM, wings, Zalads®, and signature sauces, all delivered with Southern hospitality and a modern twist. With over 1,000 locations across 22 states and headquarters in Atlanta, Georgia, Zaxbys is where bold flavor meets big opportunity