Customer Service Administrative

pThe Customer Service Administrative provides customer support for domestic and international customers in coordination with relevant departments (including external partners) via telephone/email communication in English, German, or other required languages. His/Her responsibilities include advising and assisting customers, determining and proposing optimal production quantities, and arranging as well as communicating shipping dates in English, German, or additional necessary languages. He/She has the responsibility to solve problems and make decisions by providing customer-focused solutions. /p pThe employee will support the German site while remaining based in Casalgrasso, Italy. /p h3Key Responsibilities /h3 ul liAccept written orders via email and check the mentioned prices and payment terms on the basis of price agreements. Interface to Sales Department for price and conditions consistency. /li liEnter the order data (payment terms, item, quantity, price, readiness/shipping time andshipping terms) in D365. /li liAgree on shipping dates and shipping options with Planning, Logistics and customers /li liTrack shipping and delivery dates, notifying customers of any schedule changes /li liPrepare all shipping documents for domestic and international transport, including customs clearance and optimize transport capacity /li liCoordination of internal or external special measures (such as expedited deliveries or special production) in collaboration with Planning and Logistics in response to deviations from established deadlines /li liIssue customer invoices, monitor overdue payments /li liPreparation of monthly reports for customers /li liMonitor credit limits and notify Finance if exceeded /li /ul h3Required Experience Qualifications /h3 ul liPrevious experience in Customer Service, Order Management or Sales Administration, preferably in an international manufacturing company. /li liGood understanding of order processing, invoicing, shipping and export activities. /li liGood knowledge of MS Office; experience with D365 or other ERP systems is a plus. /li liFluent German and good English; additional languages are an advantage. /li liStrong customer orientation, communication and problem-solving skills. /li liExcellent organizational skills, accuracy and ability to manage priorities. /li liProactive attitude and ability to collaborate effectively across different departments. /li /ul h3Location /h3 ul liCasalgrasso (CN)
- Hybrid following NMS Policy /li /ul h3What

We Offer
/h3 ul liOpen-ended, full-time contract with hybrid working in accordance with NMS policy. /li liMeal vouchers and welfare benefits in line with company policy. /li liProduction Bonus as per Company and Union agreement /li liGross annual compensation package of €30,000-€35,000, commensurate with experience and qualifications. /li /ul h3Why Join Us /h3 pJoining NMS means becoming part of an inclusive, innovative and international environment.

We offer
a challenging role in an international, industrial group and a collaborative and performance-oriented working environment. /p pNMS is an equal opportunity employer and values diversity in all its forms, in accordance with applicable legislation. /p #J-18808-Ljbffr