Customer Service Administrative

The Customer Service Administrative provides customer support for domestic and international customers in coordination with relevant departments (including external partners) via telephone/email communication in English, German, or other required languages. His/Her responsibilities include advising and assisting customers, determining and proposing optimal production quantities, and arranging as well as communicating shipping dates in English, German, or additional necessary languages. He/She has the responsibility to solve problems and make decisions by providing customer-focused solutions.

The employee will support the German site while remaining based in Casalgrasso, Italy.

Key Responsibilities

• Accept written orders via email and check the mentioned prices and payment terms on the basis of price agreements. Interface to Sales Department for price and conditions consistency.
• Enter the order data (payment terms, item, quantity, price, readiness/shipping time andshipping terms) in D365.
• Agree on shipping dates and shipping options with Planning, Logistics and customers
• Track shipping and delivery dates, notifying customers of any schedule changes
• Prepare all shipping documents for domestic and international transport, including customs clearance and optimize transport capacity
• Coordination of internal or external special measures (such as expedited deliveries or special production) in collaboration with Planning and Logistics in response to deviations from established deadlines
• Issue customer invoices, monitor overdue payments
• Preparation of monthly reports for customers
• Monitor credit limits and notify Finance if exceeded

Required Experience & Qualifications

• Previous experience in Customer Service, Order Management or Sales Administration, preferably in an international manufacturing company.
• Good understanding of order processing, invoicing, shipping and export activities.
• Good knowledge of MS Office; experience with D365 or other ERP systems is a plus.
• Fluent German and good English; additional languages are an advantage.
• Strong customer orientation, communication and problem-solving skills.
• Excellent organizational skills, accuracy and ability to manage priorities.
• Proactive attitude and ability to collaborate effectively across different departments.

Location

• Casalgrasso (CN) - Hybrid following NMS Policy

What We Offer

• Open-ended, full-time contract with hybrid working in accordance with NMS policy.
• Meal vouchers and welfare benefits in line with company policy.
• Production Bonus as per Company and Union agreement
• Gross annual compensation package of €30,000-€35,000, commensurate with experience and qualifications.

Why Join Us

Joining NMS means becoming part of an inclusive, innovative and international environment. We offer a challenging role in an international, industrial group and a collaborative and performance-oriented working environment.

NMS is an equal opportunity employer and values diversity in all its forms, in accordance with applicable legislation.