Service Manager

1 mese fa

Provincia di Venezia, Italia Bridgestone Americas, Inc. A tempo pieno

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses.

Position Summary

Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities

  • Assign and schedule work duties to auto service staff according to individual skill level.
  • Serve all automotive service needs of customers.
  • Oversee the hiring and training of an effective auto service team.
  • Ensure high teammate retention.
  • Maintain compliance with quality standards.
  • Develop customer satisfaction and retention.

Minimum Requirements

  • High School Diploma or equivalent.
  • 4 years of auto service technical experience.
  • 1 year of service manager or service writer experience.
  • Problem-solving skills for customer complaints.
  • Aptitude to manage inventory, scheduling, equipment maintenance, etc.
  • Capacity to lead and coach others.
  • Teammate and customer communication skills.
  • Ability to recruit and select technicians and general service teammates successfully.
  • Willingness to continue education and remain current in automotive repair issues.
  • Must have completed all the current and required Firestone Complete Auto Care store education courses & modules required for this position.
  • Must have a valid automotive driver's license at all times in order to test drive customer's vehicles.

Our Crew Knows Benefits

Health benefits that start on day one of employment for all of our full-time teammates:

  • Paid vacation and holidays.
  • On-the-job training and company-funded ASE certifications.
  • Tuition reimbursement program.
  • 401(k) match.
  • Vision and dental coverage.
  • On-demand pay (daily pay) program available.

Our Values Give Back To You

  • Professional Development: Resources to help you level up in your career.
  • Community & Involvement: We pride ourselves on working with our local communities and giving back.
  • Integrity & Teamwork: Our teams have a family-like mentality and drive to do things right, always.
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