Room Division Manager

ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region. ABOUT THE PROPERTY Cloud 7 Hotel Colere, Italy Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. The destination offers a haven for outdoor enthusiasts with skiing, hiking, and climbing, as well as a retreat for those seeking tranquility. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm. JOB DESCRIPTION Key Responsibilities – Room Division Manager (Ski Resort | Colere) Oversee daily operations of Front Office and Housekeeping to ensure a seamless, warm, and efficient guest journey from arrival to departure. Maintain exceptional service standards, handling guest communications, special requests, and VIP arrangements with a personalised touch. Manage reservations, room allocation, and occupancy planning, optimising flow especially during peak ski season. Lead housekeeping quality, ensuring rooms, chalets, and public areas are impeccably clean, well-maintained, and aligned with the alpine character of Colere. Coordinate with ski facilities, rental shops, and transport partners to deliver smooth ski-in/ski-out experiences and winter logistics. Ensure guest safety and accessibility during snowy conditions, including pathways, entrances, and operational adjustments. Recruit, train, and motivate rooms division teams, fostering a culture of teamwork, service excellence, and continuous development. Monitor budgets, departmental costs, and productivity, supporting revenue maximisation and operational efficiency. Drive upselling initiatives and guest experience enhancements across Front Office and Rooms. Maintain compliance with health, safety, and hygiene standards, conducting regular inspections and applying continuous improvements. Build strong relationships with local tourism partners, ski schools, and community stakeholders to elevate guest experiences. Represent Kerten Hospitality values by delivering thoughtful, curated, locally inspired service moments and creating meaningful guest connections. Collaborate closely with all departments to ensure smooth coordination, operational readiness, and consistent service throughout the resort. EXPERIENCE & SKILLS Minimum 3–5 years of experience in Rooms Division or Front Office leadership roles, ideally within boutique, lifestyle, or resort hotels. Previous experience in mountain, ski, or seasonal resort operations is a strong advantage. Solid understanding of Front Office, Housekeeping, Reservations, and Guest Experience operations. Strong leadership skills with the ability to motivate and develop multicultural teams. Excellent problem-solving abilities, especially in high-pressure or peak-season environments. Strong communication and guest-relations skills, with a natural ability to create warm, personalised service interactions. Operationally hands-on, organised, and detail-oriented, with the ability to manage multiple priorities at once. Good understanding of safety protocols and snow-season operational needs is preferred. Comfortable using PMS and hotel systems (Opera, Cloud-based platforms, etc.). Fluent in English; Italian A passion for hospitality, community engagement, curated guest experiences, and the Kerten Hospitality approach. Flexibility to work in a resort environment with changing seasonal demands. JOINING OUR TEAM MEANS Competitive Compensation: A rewarding package tailored to your experience. Career Growth: Opportunities for advancement within our dynamic organisation. Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.