Night Reservations Manager

3 settimane fa

Volpiano TO, Italia Kerten Hospitality A tempo pieno

ABOUT KERTEN HOSPITALITY Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group's current pipeline includes projects in numerous countries in the Middle East, Europe, and North Africa region.
Cloud 7 Hotel Colere, Italy
Colere is a charming mountain village renowned for its unspoiled landscapes, and year-round appeal. Within this stunning setting, the Cloud 7 Hotel Colere features 28 thoughtfully designed rooms and suites, offering a blend of comfort and contemporary alpine style. Guests will enjoy a wellness center dedicated to relaxation and rejuvenation, along with the variety of refined hospitality in lounge bar&ski, a la carte and self-service restaurants, the hotel embodies the perfect balance of adventure, wellness, and Italian charm.
Key Responsibilities – Room Division Manager (Ski Resort | Colere)
Oversee daily operations of Front Office and Housekeeping to ensure a seamless, warm, and efficient guest journey from arrival to departure.
Maintain exceptional service standards, handling guest communications, special requests, and VIP arrangements with a personalised touch.
Manage reservations, room allocation, and occupancy planning, optimising flow especially during peak ski season.
Lead housekeeping quality, ensuring rooms, chalets, and public areas are impeccably clean, well-maintained, and aligned with the alpine character of Colere.
Recruit, train, and motivate rooms division teams, fostering a culture of teamwork, service excellence, and continuous development.
Monitor budgets, departmental costs, and productivity, supporting revenue maximisation and operational efficiency.
Drive upselling initiatives and guest experience enhancements across Front Office and Rooms.
Maintain compliance with health, safety, and hygiene standards, conducting regular inspections and applying continuous improvements.
Represent Kerten Hospitality values by delivering thoughtful, curated, locally inspired service moments and creating meaningful guest connections.
Collaborate closely with all departments to ensure smooth coordination, operational readiness, and consistent service throughout the resort.
Minimum 3–5 years of experience in Rooms Division or Front Office leadership roles, ideally within boutique, lifestyle, or resort hotels.
Previous experience in mountain, ski, or seasonal resort operations is a strong advantage.
Solid understanding of Front Office, Housekeeping, Reservations, and Guest Experience operations.
Strong communication and guest-relations skills, with a natural ability to create warm, personalised service interactions.
Comfortable using PMS and hotel systems (Opera, Cloud-based platforms, etc.).
Fluent in English; Italian
A passion for hospitality, community engagement, curated guest experiences, and the Kerten Hospitality approach.

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