Guest Service Associate

2 settimane fa

Roma, Lazio, Italia Accor Hotels A tempo pieno
Liaise with different departments for smooth and co-ordinated work.
Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction
Identify optimal, cost effective use of the resources and educate the team on the same.
Cash of the hotel to be used only for hotel or guest purpose.
Dropping of any cash collection during the shift in the cash drop box and mentioning the same in cash drop register
Co-ordinating with Finance if any deviation from the same.
Operational
Keep the Team Leader and Assistant Manager briefed at all times
Ensure quality and appropriateness of customer service provided.
To maintain Front Office log book and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquet and any other functions in the
hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post.
Adhere to the Procedures & Standards Manual.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management. Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Carry out other duties which naturally fall within the reasonable expectations of the post
Thorough knowledge about the hotel and different Accor Hotel in India along with the call centre number
Maintain records for banquet event happening in the
conference or any other area of the hotel
Handle additional responsibilities as and when delegated by the Management.
Should be smiling and have a welcoming attitude while at reception, on phone or any other part of the hotel
Responsible for daily administration, meeting and greeting visitors, dealing with guests' queries and complaints, and booking rooms.
Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
Qualifications

Your experience and skills include:
Service focused personality is essential and previous leadership experience required.
Prior experience working with Opera or a related system.
Proven ability to build and maintain good relationships with all stakeholders.
Communicate thoughts, actions and opportunities clearly with strong networking skills.
Ability to lead by example, believe in a strong team culture and set the scene for high performance.
Discover a world where life pulses with passion

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia

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