Assistant Guest Experience Manager

2 settimane fa

Milano, Lombardia, Italia Meliá Hotels International A tempo pieno
_
"The world is yours with Meliá"_


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world?

Mission:

The Assistant Guest Experience Managersupports the person responsible in the developement and implementation of the customer service strategy established in the hotel, responding to all customer requests, ensuring that they achieve excellence in customer satisfaction and committing to the optimisation of economic and human resources under their responsibility.


Main Responsabilities:

  • Support in the management of the Guest Experience Team, ensuring that they efficiently comply with the department's daily operational processes, always ensuring the customer esperience, customising their stay, anticipatin their needs and exceeding their expectations.
  • Support in the definition, developement and implementation of the customer service strategy, efficiently managing all guest requests and committing to achieving total customer satisfaction.
  • Manage customer incidents, following the established protocols.
  • Be knowledgeable of the Brand philosophy ensuring optimal implementation of the standards, operations manuals and identity applicable to their department.
  • Support in the implementation of the different customer experience management tools, as well as monitor and support the analysis of the results of the voice of the customer, ensuring compliance with the goals set and support in the creation of improvement plans if necessary.

Requirements:

  • Fluent Italian and English, Spanish is a plus
  • 13 years of previous experience in a similar position
  • High vocation for service
  • Organization, planning and problem solving skills


I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia.

Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.


Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n.

2016/67- GDPR e saranno utilizzati esclusivamente per la selezione in corso.
L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91.

Contratto di lavoro:
Tempo pieno

Benefit:

  • Buoni pasto
  • Supporto allo sviluppo professionale

Lingua:

  • Italiano (Obbligatorio)
  • Inglese (Obbligatorio)

Sede di lavoro:
Di persona

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