Direct Sales Specialist

2 settimane fa

Genoa, Liguria, Italia Carnival Cruise Line A tempo pieno

Costa Crociere, part of Carnival Corporation, the world's number one touristic operator, is the largest Italian travel group and Europe's number one cruise operator with over 70 years of tradition.


Here we propose a positive, diverse, stimulating and intercultural environment where respecting colleagues and guests as well as communities is our first goal.

We strongly believe in the power of communicating openly, always promoting transparency and are committed to continuously developing ourselves by experimenting, cooperating and including others, encouraging everyone to give their best and taking responsibilities.

As leaders in sustainable cruising, we continue to being committed to responsible innovation and we are accelerating on the path of a sustainable fleet.

Costa has been strongly focused on the ecological transition of its business since years, introducing and testing new sustainable technologies and smart solutions.

In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions overtime.


Within the new Direct Sales Department, coherently with the strategic plan of growth of our direct and digital channels, we are looking for a Direct Sales Specialist who will support business development and projects for several source markets, joining the Direct Sales Department Team at the Company Headquarters in Genoa - Italy.


Key responsibilities:

- monitor direct channels results and KPIs at weekly, monthly and yearly level ensuring definition and execution of opportunity and mitigation plans;
- support activation on all direct channels of main commercial promotions and activities;
- with a focus on customer center channel manage database portfolio and leads;
- ensure effectiveness of our customer center through specific canvass on main commercial activations;
- develop new and alternative direct sales channels (market place, direct group, commercial partnerships);
- promote corporate culture and values among employees, leveraging positive relationships with the company's leaders to obtain optimum results.

Requirements:

- experience at least of 2 years in the field of sales and marketing (Online Travel Agency is a relevant plus);
- sales and analytics attitude;

  • Italian native or fluent language;
  • English, Spanish at professional level and an additional among French and German is a strong plus;
- bachelor's Degree in economics or related faculties;
- positive relation at every level of the organization (from Country Head to Sales Agent) and with different sparring partners within Marketing, Contact Center, Ecommerce and Customer Center organizations.
- flexibility to react quickly to a fast-changing environment and propensity to deliver under pressure
- motivation and result orientation
- solid team-working culture, excellent communication skills focused on promoting openness and transparency
- excellent knowledge of the Office package, with particular specialization in Excel and PowerPoint
- excellent communication skills, public speaking & storytelling effectiveness is a must have.
- open to diversity and cultural differences.
- strongly committed to enhance sustainability.

Li-Hybrid

About Us:

Costa Group is the leading cruise company in Europe and China, with headquarters in Genoa. The Group's fleet includes 28 ships, with three new ships to join the fleet by 2023.

As leaders in sustainable cruising, we continue to being committed to responsible innovation and we are accelerating on the path of a sustainable fleet.

Costa has been strongly focused on the ecological transition of its business since years, introducing and testing new sustainable technologies and smart solutions.

In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions overtime.

Costa is also the biggest italian touristic operator.

Since 1948 we represent hospitality and Italian style from the sea perspective, operating with passion to ensure our Guests can experience the most wonderful places and new cultures with respect for their identities.

As the only Cruise Group of sailing the Italian flag, we are proud of being ambassador of Italy all over the world.

At Costa we believe that our Culture Essentials can drive actions and performances

Every single day we:

  • Speak up and communicate openly
  • Listen, learn, respect and protect others, whether they are colleagues, stakeholders or communities
  • Improve and Empower People around us
  • Take initiative and always focus on Customers

About the Team:


We expect this department supporting the success of one of the best known brands in the industry, increasing our sales, market share and Company profit by deeply understanding market potential, consumer trends and competitive scenario.

In the Sales & Marketing area, every day is different, and the projects managed are wider than you can expect but whatever we do, we do it as a team, combining expertise across the different Countries

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