Salesforce Administrator and Platform Specialist

1 settimana fa

Milano, Lombardia, Italia MET Group A tempo pieno
Company Description

MET Group is an integrated European energy company, headquartered in Switzerland, with activities in natural gas and power, focused on multi-commodity wholesale, trading and sales, as well as energy infrastructure and industrial assets.

MET Group is represented in 15 countries: Austria, Bulgaria, Croatia, France, Germany, Hungary, Italy, Romania, Serbia, Singapore, Slovakia, Spain, Switzerland, Turkey and Ukraine.

MET Group **is present in 30 national gas markets and 39 international trading hubs. The Group has a significant end-consumer presence in Croatia, Italy, Hungary, Romania, Slovakia, and Spain.

MET Group **has 950+ permanent staff. The company is owned 90% by MET employees and 10% by Keppel Infrastructure, a wholly owned subsidiary of Keppel Corporation *.

Job Description:


You will be member of the Group IT team / competence center and based in Milan working together with colleagues in multiple locations.


Role summary:


Own user management and data integrity for a multi-country Salesforce solution, ensure compliance with business needs / IT policies, build dashboards / operation reports to support critical decision making, resolve technical and functional incidents, implement continuous improvement changes, collaborate with internal / external partners to keep the platform healthy and sustainable, ensure that the platform is used effectively and efficiently.


Essential responsibilities:

  • Engage and work with functional / technical stakeholders to help defining Salesforce business requirements and implement changes accordingly by customizing the tool.
  • Own user awareness, maintain companyspecific knowledge documents, train new employees on platform operations, explore existing / upcoming product features and propose process / functional / technical improvements to leverage capabilities.
  • Handle incident / change / service requests in the company standard ticketing system, keep support metrics within target levels, communicate user updates, eliminate recurring issues.
  • Proactively own system maintenance tasks (e.g., security reviews, optimizations, healthchecks), followthrough on agreed improvement actions, propose automation opportunities.

Qualifications:

  • 3+ years' handson, indepth experience in implementing / supporting medium+ complexity Salesforce environments, including postgolive stabilization and operationalization.
  • Bachelor's Degree in Computer Science / IT Application Engineering or an equivalent industry proficiency with practical domain knowledge.
  • Fluency in English, practical experience with virtual teamwork and crosscountry collaboration in an international / multicultural business environment
  • Reliability, thoroughness, analytical thinking, strong problemsolving skills, results focused.
  • Proven track record in ticketbased support processes, change management, governance.
Additional Information

  • Salesforce Administrator

    1 mese fa

    Milano, Lombardia, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    Per uno dei nostri Partner, siamo alla ricerca di un Salesforce Administrator.La risorsa sarà coinvolta in attività di raccolta requisiti per implementazione della piattaforma Salesforce.Esperienza di lavoro di almeno 3 anni come Salesforce Administrator.Ottima conoscenza di Service Cloud.Esperienza comprovata nella definizione di requisiti tecnici con gli...

  • Salesforce Administrator

    4 settimane fa

    Milano, Lombardia, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    Per uno dei nostri Partner, siamo alla ricerca di un Salesforce Administrator.La risorsa sarà coinvolta in attività di raccolta requisiti per implementazione della piattaforma Salesforce.Esperienza di lavoro di almeno 3 anni come Salesforce Administrator.Ottima conoscenza di Service Cloud.Esperienza comprovata nella definizione di requisiti tecnici con gli...

  • Salesforce Administrator

    1 settimana fa

    Milano, Lombardia, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    Per uno dei nostri Partner, siamo alla ricerca di un Salesforce Administrator.La risorsa sarà coinvolta in attività di raccolta requisiti per implementazione della piattaforma Salesforce.Esperienza di lavoro di almeno 3 anni come Salesforce Administrator.Ottima conoscenza di Service Cloud.Esperienza comprovata nella definizione di requisiti tecnici con gli...

  • Salesforce Administrator

    1 settimana fa

    Milano, Lombardia, Italia HERZUM A tempo pieno

    Tipo Contratto: Indeterminato,Da definire,P.IVA Per uno dei nostri Partner, siamo alla ricerca di un Salesforce Administrator.La risorsa sarà coinvolta in attività di raccolta requisiti per implementazione della piattaforma Salesforce.Competenze richieste:Esperienza di lavoro di almeno 3 anni come Salesforce Administrator.Ottima conoscenza di Service...

  • CRM Operation Specialist and System Administrator

    1 settimana fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    CRM Operation Specialist and System AdministratorCoordinerà le attività dei System Integrator' pianificando e analizzando gli impatti delle maintenance programmate e le attività di analisi dei fault.Principali Responsabilità- Contribuire al raggiungimento degli obiettivi relativi agli SLA di disponibilità e Confidenzialedegli ambienti di produzione.-...

  • Candidati in 3 Minuti: Salesforce Administrator

    1 settimana fa

    Milano, Lombardia, Italia Herzum Software S.R.L. Unipersonale A tempo pieno

    Per uno dei nostri Partner, siamo alla ricerca di un Salesforce Administrator . La risorsa sarà coinvolta in attività di raccolta requisiti per implementazione della piattaforma Salesforce.Competenze richieste: Esperienza di lavoro di almeno 3 anni come Salesforce Administrator. Ottima conoscenza di Service Cloud. Esperienza comprovata nella definizione di...

  • Global IT Salesforce Development Specialist

    1 settimana fa

    Milano, Lombardia, Italia Amplifon Group A tempo pieno

    Who we areAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization, and consumer care. More than 18,500 professionals every day in a network more than 9,200 points of sale give back the joy of hearing, feeling, and living to thousands of people across the world.In Amplifon...

  • AWS Partner Account Manager EMEA

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryDevelopment & StrategyJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...

  • AWS Partner Account Manager EMEA

    3 settimane fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryDevelopment & StrategyJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...

  • Salesforce Junior Developer

    1 settimana fa

    Milano, Lombardia, Italia NTT DATA A tempo pieno

    Job Description Siamo alla ricerca di un/a Salesforce Junior DeveloperNTT DATA, Trusted Global Innovator, è tra i principali player a livello mondiale in ambito IT services. Con più di professionisti in oltre 50 Paesi in tutto il mondo, siamo protagonisti e acceleratori della trasformazione digitale offrendo ai nostri clienti soluzioni tecnologiche e...

  • Service Cloud Account Executive

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Client Digital Transformation Advisor

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Industry Cpq Analyst

    1 settimana fa

    Milano, Lombardia, Italia Confidenziale A tempo pieno

    A career within Salesforce Consulting & Delivery services, provides you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable business change, and drive results.Cognizant focuses on understanding our client's challenges and developing business solutions powered by Salesforce Customer Success...

  • Named Account Executive, Public Sector

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    Job Category :SalesJob Details:Named Account Executive Public Sector (Regional GovernmentLocation: Milan (preferred) & RomeSalesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their citizens & customers in a whole new way. The company was founded on three disruptive ideas—a new technology model in cloud...

  • Ecs Account Executive

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Marketing Specialist

    1 settimana fa

    Milano, Lombardia, Italia GFT Technologies SE A tempo pieno

    **Salesforce Marketing Specialist.**:- Date: Jul 27, 2023- Location: Milano, IT, 20139 Firenze, IT, 50145 Genova, IT, 16129 Padova, Padua, IT, 35129 Siena, IT, 53100 Torino, IT, 10152 Turin, IT, Working place: Hybrid- Company: GFT Technologies SEGFT Italia sta cercando un/una **Salesforce Marketing Specialist**.Vorresti far parte di un team giovane e poter...

  • Salesforce Consultant Banking

    1 settimana fa

    Milano, Lombardia, Italia Lutech Group A tempo pieno

    **THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROW**Progettiamo soluzioni end-to-end per la **Digital Evolution** gestendone ogni area, grazie alle nostre sei anime tecnologiche: Lutech**Consulting**, Lutech**Solutions**, Lutech**Digital**, Lutech**Cybersecurity**, Lutech**Services** e Lutech**Cloud**.Siamo motivati da una passione inesauribile per...

  • Salesforce Consultant Banking

    1 settimana fa

    Milano, Lombardia, Italia TEIA Technologies S.r.l A tempo pieno

    **Descrizione Azienda**:**THE DIGITAL EVOLUTION COMPANY OF TODAY AND TOMORROW**Progettiamo soluzioni end-to-end per la **Digital Evolution** gestendone ogni area, grazie alle nostre sei anime tecnologiche: Lutech**Consulting**, Lutech**Solutions**, Lutech**Digital**, Lutech**Cybersecurity**, Lutech**Services** e Lutech**Cloud**.Siamo motivati da una passione...

  • Data & Ai Architect

    1 settimana fa

    Milano, Lombardia, Italia Salesforce A tempo pieno

    Job CategorySalesJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career...

  • Salesforce Business Analyst

    1 settimana fa

    Milano, Lombardia, Italia GFT Technologies SE A tempo pieno

    GFT Italia sta cercando un/una Salesforce Business Analyst . Vorresti far parte di un team giovane e poter contribuire a progetti innovativi? Se desideri far decollare la tua carriera nel settore della consulenza informatica, lavorando in un ambiente internazionale, flessibile, orientato al cliente e al lavoro di squadra, GFT è l'azienda che fa per...