Guest Service Officer

ABOUT THE COMPANY
Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better".

We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy.

You don't need to be from this industry, you do need to be passionate.

• Our promise to you:_
• We will respect and value your background and perspectives
• We will work together with integrity
• We will share our incredible pride for job, company and industry
• What we ask of you:_
• Bring passion to all that you do
• Listen, move fast and think innovatively
• Speak up, have ideas and share them
• Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience.

You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

• Who we are_

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers.

Through the years we have worked incredibly hard to create an experience which is both accessible and quality.

Almost 25 years later we now span four core business segments:
airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world.

Here are a few names you might recognize:
Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology.

We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.
- "Together, we'll make travel better."_

JOB SCOPE
Attend to guests according to the company's procedures and admission instruction in our business outlets. Handle and manage telephone enquiries. Conduct regular checks of our business outlets, report and record maintenance and cleaning requirements. Handle and ensure accurate records of cash flows and receipts.

JOB RESPONSIBILITIES

• Handle check in procedure and follow admission instruction
• Greet, receive and bid farewell guests at Entrance and Reception
• Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
• Carry out regular checks of all areas of the Lounge.
• Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively
• Take care of lost and found items and the related documentation.
• Handle confidential information, including guest records, with a high degree of integrity.
• Responsible for answering the telephone line and taking appropriate immediate action.
• Maintain accurate records including cash flows and receipts.
• To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
• To undertake other jobs assigned by supervisor from time to time

JOB REQUIREMENTS

• Outgoing, presentable with good interpersonal and communication skills
• Good command of spoken and written English
• Able to team work and under pressure
• Shift duties are required
• Work location : Airport
• Stage (40H)

Contratto di lavoro:
Tempo pieno, Tirocinio formativo/stage

Durata contratto: 6 mesi

Retribuzione:
€800,00 al mese

Benefit:

• Buoni pasto
• Parcheggio libero

Orario:

• Turno diurno

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