FRONT DESK AGENT Turnante

1 settimana fa


Siena, Toscana, Italia Belmond A tempo pieno

Castello di Casole, a Belmond property is seeking a Front Desk Agent for the upcoming season.

The ideal candidate is ready to deliver genuine, top-notch experiences in renowned locations to our guests, showcasing care, confidence, and curiosity. They are enthusiastic about service and eager to advance in their career.

Key Responsibilities:

  • Fulfill Front Desk operations following company policies and standards, maintaining excellence at all times.
  • Cultivate professional relationships with Guests and Colleagues.
  • Cover multiple night shifts per month.
  • Anticipate and address Guests' needs and concerns.
  • Handle cash accounting for guest payments.

Required Competencies:

  • Effective communication: clear, appropriate communication both verbally and non-verbally.
  • Emotional intelligence: ability to manage emotions and relationships.
  • Collaboration: work cohesively in a team environment.
  • Drive results: pride in delivering exceptional service, taking ownership of tasks.
  • Adaptability: flexible in approach, handling changes calmly.
  • Global perspective: curious and respectful towards all cultures.

Requirements:

  • Experience with Hotel Management software and Microsoft Office.
  • Fluency in English, Italian, and a third language.
  • Previous international experience in a similar role.

Benefits:

  • Meals on duty.
  • Uniform and laundry service provided.
  • Employee social events.
  • Discounts on accommodation, trains, cruises, safaris, food, and beverage.
  • Possible accommodation upon request.

The position is located in Csole d'Elsa, Tuscany, Italy, offering a full-time, seasonal contract.

Legal right to work in Italy / EU is mandatory.

About Belmond

Belmond is a leading luxury group under LVMH Moët Hennessy Louis Vuitton, known for exceptional luxury travel since 1976. With properties in 24 countries, from iconic trains like Venice Simplon-Orient-Express to exotic retreats, Belmond emphasizes heritage, craftsmanship, and genuine service.

The brand values responsible, sustainable tourism and is dedicated to diversity and inclusion in the workplace.


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