F&B Operations Manager

2 settimane fa

Puglia, Italia ROCCO FORTE HOTELS A tempo pieno

Opened in May 2019, Masseria Torre Maizza is located in the most glamorous destination on the Italian Adriatic coast. Surrounded by ancient olive groves, the renovated 16th century masseria is filled with thoughtful design accents and details to create a unique sense of place, from the stunning Olga Polizzi-designed rooms and suites to the romantic sunset rooftop bar and elegant restaurant overlooking the swimming pool. The resort also features a 9-hole executive golf course, a private beach club and an indulgent Spa.

The Position

FOOD & BEVERAGE OPERATIONS MANAGER

Main purpose:
The F&B Operations Manager is responsible for the overall F&B division, which includes Restaurants, Bars, In Room Dining and Banqueting.
He/she needs to maintain and consolidate the well-known exceptional service of the F&B Division for our Guests in compliance with Rocco Forte quality standards and procedures.
Reports to: General Manager

Main duties & responsibilities:

• Manages of the entire F&B Division operations, according the to the Company policies, standard and procedures, maintaining its high reputation;

• Leads by example utilizing a "hands-on" approach to management and assists developing highly motivated, pro-active F&B Team Members with the highest ethical standards in order to deliver a cost effective and quality oriented service;

• Develops budget for all necessary F&B equipment and recommends facility renovation needs;

• Ensures that adequate cash procedures are followed and that documentation is reported in an accurate and timely manner, as well Guest check analysis, ticket controls, and daily sales reports and analysis;

• Manages the Departments' long range staffing needs;

• Responsible for recruiting, training and evaluating F&B Team Members;

• Ensures that all standard operating procedures for revenue & cost control are in place and followed;

• Ensures that all applicable Rocco Forte Hotels policies and procedures are followed;

• Ensures that all applicable LQA and Rocco Forte Hotels standards are followed and maintained;

• Ensures that all the procedures regarding Health & Safety and HACCP are followed;

• Greets Guests and oversees actual service on a regular basis;

• Addresses complaints and strives for Guests' satisfaction.

We offer:

• Permanent contract according to C.C.N.L. Settore Turismo.

• Learning & development activities and career opportunities.

• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".

• Staff celebrations.

Competencies required:

• Team Management & Collaboration: be a role model for team work, reward and encourage positive team play. He/she will engage the Team Members, with a open communication, regular feedback and promoting a culture of trust and respect.

• Communication: He/she shares information across the business in a timely manner to inform better decisions.

• Personal effectiveness & Emotional intelligence: Self-awareness and self-control are a must. Able to establish mutually beneficial relationships with others. Set clear goals and expectations and identify clear priorities.

• Business orientation: Create an understanding amongst all the departments of how department performance impacts the business. Create action plans to improve performance when not meeting company requirements.

• Self & team developer: enthusiastic supporter of learning and development. Inspire and motivate others to achieve superior performance and to take on new learning opportunities. Discuss, plan, track and support own and team development and professional growth.

Other requirements:

• Professional experience, preferably at an international level, in the same role for at least four years;

• Italian and English knowledge at Advanced level. Third language preferred;

• Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding;

• Experience in quality driven projects;

• Experience in change Management;

• Strong background on Food and Beverage cost control;

• Familiarity with F&B Management systems such as EasyMeal, Quadranet, XnPos.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards 196/03).

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