Sales Supervisor

1 settimana fa

Roma, Lazio, Italia Michael Kors A tempo pieno
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you

Passionate for fashion and a fast paced Jet Set environment, our Sales Supervisors are Jet Set Ambassadors,

representing the vision of Michael through personal and team performance Our Sales Supervisors are

empowered to achieve personal and store goals through coaching and leading their team to deliver an

elevated Customer Experience, both in store and virtually. Our Sales Supervisors have exceptional

communication skills and, as team players, collaborate with a positive approach to challenges,

demonstrating speed, energy and optimism.

People

  • Inspire, lead and coach the store team to create a culture of performance delivery and accountability
  • Support the management team in training and developing the store team as well as onboarding new
joiners

  • Provide feedback to support the management team in evaluating and boosting the performance of
each Jet Set Ambassador

  • Ensure image and grooming standards are aligned with brand policy
  • Practice and role model the company behaviors, ensuring effective use of the behavior tool kit
Service

  • Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer
experiences to drive loyalty and repeat business both in store and through Virtual Shopping

  • Ensure Jet Set Ambassadors maintain client communication through the use of all available clienteling
apps and tools

  • Proactively manage client database to increase sales
  • Maintain floor presence and lead by example through elevated customer experience and Service
Leading.

  • Build and maintain good communication withs to drive store performance
  • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues,
empowering the teams to make decisions in the customer's best interest

Sales

  • Meet and exceed sales goals holding self and team accountable for results
  • Analyze reports, and develop action plans to ensure expectations are met or exceeded
  • Track and communicate business results and opportunities, driving sales and product knowledge
  • Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated
effectively

Job Description:

Sales Supervisor

Operations

  • Support the management team to ensure store maintenance and auditing programme is aligned
to Brand standards

  • Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early
indications of any loss, collaborating with with SM, ASM and LPRM

  • Collaborate with DVM to implement and maintain all visual merchandising directives and ensure
execution of effective strategies

  • Ensure all company communication platforms are used effectively and relevant actions taken.

Technology Proficiency:
Highlight the importance of leveraging technology for

inventory management, sales analysis, and customer engagement

Job Requirements:

  • Relevant proven retail and management experience with a fastpaced retailer
  • Technology proficient, knowledge and use of leveraging technology to drive sales and customer
experience.

  • Able to work and thrive in a fastpaced retail environment keeping a positive attitude and
maintaining Speed, Energy and Optimism

  • Proficiency in Retail Math, KPIs and Microsoft Office
  • Fluent English
We are an Equal Opportunity Employer M/D/F/V

At Capri, we are all responsible for creating a diverse and inclusive workplace.

We try to inspire change and growth within each other and believe success is a result that comes from our differences.

Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

M/D/F/V

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