Housing Coordinator

Who We Are:

At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics.

By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future.

That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias.

We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level.

Employment is based on a person's professional qualifications and competence.

Your Role:

This position is temporary and full time and reports to the Florence Assistant Director.

The Housing Coordinator will serve as the main point of reference for both parties involved in the rental of CEA CAPA student housing:
students, and housing agencies/landlords.

What You'll Do:

• Ensure student housing is up to CEA CAPA standards.
• Assign students to housing available (which will vary each term), with particular attention to:
• Type of housing request
• Students' selfdescriptive language regarding gender identification
• Enlist appropriate assistance to resolve in a timely manner all student maintenance requests and follow until satisfactory completion. This may also mean that checking apartments in person is required in certain situations.
• Keep track of student maintenance requests to check against endofterm incidental billing charges by vendors.
• Contain to a minimum any spending for housing purposes.
• Assist Center Director and Assistant Director as necessary in negotiating rent with vendors.
• Complete all legal responsibilities for CEA CAPA for housing: especially reporting the _cessione di fabbricato _within the required timeline.
• Maintain positive relationships with homestay families, and take responsibility for ensuring students feel comfortable in their housing and with their "family".
• Assist Center Director with TSH housing vendors and any student issues that may arise.
• Serve as point of reference for "Italian Roommates," and coordinate with other staff members to make use of their services beyond those required within their apartments.
• Lead apartment checks when necessary during semesters/summers, which may include meter reading during Spring or Fall breaks.
• Lead organization for student arrivals.
• Assist colleagues to field and answer nonhousing related questions and issues, including those related to health & safety.
• Actively participate in Orientation, offering full and clear explanations of housing standards, rules, expectations, etc.
• Participate in emergency phone rotation with other staff members.
• Participate in or chaperone local and outoftown activities, events and efforts with Florence staff as assigned or needed: Student Activities, Excursions.
• Laurea or Bachelor's degree required.
• Fluency in spoken and written English and Italian.
• Authorizion to work in Italy.
• 3+ years of experience in a study abroad environment as staff.
• 2+ years of experience in housing.
• Solid computer abilities and comfort using a PC (Microsoft); no fear of IT troubleshooting.

Soft Skills

• Knowledge of the city and its cultural offerings.
• Ability to address both daily work and unanticipated situations.
• Display excellent communication and organizational skills.
• Attention to detail and particularly to the U.S. value of customer service
• Exhibit flexibility when scheduling will require, and in facing unforeseen challenges during a workday.
• Skilled as both an independent worker and in working in a team; collaborative and able to work towards a common goal with a good sense of humor.
• Our commitment to diversity, equity, and inclusion means we welcome individuals of all abilities, ages, citizenships, educations, ethnicities, family statuses, gender identities, genders, genetic information, languages, marital status, military experiences, political views, pregnancy, races, religions, sexes, sexual orientations, socioeconomic statuses, and work experiences and therefore we encourage applicants from diverse lived experiences to apply._

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