Guest Service Agent

1 settimana fa

Campi Bisenzio, Toscana, Italia Starhotels A tempo pieno
Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotels in Florence.

As the initial point of contact for our guests, you will craft unforgettable experiences throughout arrival, stay, and departure.

Your duties involve:
  • Being the welcoming face that promptly responds to guest inquiries, offering information and aid.
  • Managing check-in, check-out procedures alongside other relevant tasks.
  • Efficiently handling guest messages and requests.
  • Assisting the team during night shifts, embracing the allure of the night.
  • Keeping informed about hotel amenities, guest requirements, and special occasions.
  • Ensuring lobby and Front Desk standards, and complying with safety regulations.
  • Following policies and procedures while using front office equipment and property management systems.
Go beyond expectations by displaying:
  • A distinctive personality and a genuine love for hospitality.
  • Proficiency with Opera PMS for smooth operations.
  • Exceptional communication abilities.
  • Skill in anticipating and resolving challenges with finesse in handling complaints.
  • A dedication to delivering superior customer service.
  • Impeccable grooming standards.
  • Adaptability in managing various work situations.
  • Enthusiasm when tackling tasks both individually and as part of a team.
  • Local area expertise to enhance guest experiences.
Embrace global diversity by being fluent in:
  • Italian
  • English
  • Knowledge of additional languages is advantageous.
Access a range of benefits including:
  • Smart uniforms with complimentary cleaning services.
  • Special discounted stays across the group.
  • Ticket Restaurants for enjoyable dining experiences.
  • Performer Management Program.
Embrace growth through:
  • Outstanding career progression opportunities.
  • An appealing compensation package derived from your expertise.
  • The opportunity to be part of an ambitious and compassionate organization.

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