Guest Service Agent

6 mesi fa

Campi Bisenzio, Italia Starhotels A tempo pieno
Join Starhotels and become part of the Reception Team as Guest Service Agent at our Hotels in Florence .
As the first point of contact for our guests, you'll create memorable experiences during arrival, stay and departure. 

Your responsibilities include: Being the friendly face that responds promptly to guest inquiries, providing information and assistance. Handling check-in, check-out activities as well as other related tasks. Efficiently managing guest messages and requests. Support the team during the night shifts, embracing the night charm.  Staying updated about hotel services, guest needs, and special events. Ensuring lobby and Front Desk standards and safety compliance. Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: A unique personality and a true passion for hospitality. Familiarity with Opera PMS for efficient operations. Excellent communication skills. Ability to anticipate and resolve challenges and complaint resolution finesse. A commitment to delivering a high level of customer service. Impeccable grooming standards. Versatility in handling various work scenarios. Enthusiasm when being assigned to both individual and team-oriented tasks. Mastery of the local area, enhancing guest experiences. Embrace global diversity by speaking: Italian – fluently English – fluently Additional languages are a plus. Unlock a world of benefits including: Stylish uniforms with complimentary laundering. Exclusive discounted stays within the group. Ticket Restaurants for delightful dining. Performer Management Program. Embrace growth with: Exceptional career advancement opportunities. An attractive compensation package based on your experience. The chance to be a part of an ambitious, caring organization.

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