Front Desk Ambassador

3 settimane fa

Campi Bisenzio, Toscana, Italia Starhotels A tempo pieno
Front Desk Ambassador

As a Front Desk Ambassador at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Your responsibilities include:

  • Providing information and assistance to guests in a friendly and prompt manner.
  • Handling check-in, check-out activities, and other related tasks efficiently.
  • Managing guest messages and requests effectively.
  • Supporting the team during night shifts and staying updated about hotel services, guest needs, and special events.
  • Ensuring lobby and Front Desk standards and safety compliance.
  • Adhering to policies and procedures when working with front of house equipment and property management systems.


Requirements

  • A unique personality and a true passion for hospitality.
  • Familiarity with Opera PMS for efficient operations.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.
  • Enthusiasm when being assigned to both individual and team-oriented tasks.
  • Mastery of the local area, enhancing guest experiences.


Language Skills

  • Italian – fluently
  • English – fluently
  • Additional languages are a plus.


Benefits

  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.


Career Advancement

  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.

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