Customer Experience Ambassador

2 settimane fa


Campi Bisenzio, Toscana, Italia Starhotels S.P.A. A tempo pieno
Customer Experience Ambassador

As a Customer Experience Ambassador at Starhotels, you will be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Your responsibilities include:

Being the friendly face that responds promptly to guest inquiries, providing information and assistance.
Handling check-in, check-out activities, and other related tasks.
Efficiently managing guest messages and requests.
Supporting the team during night shifts, embracing the night charm.
Staying updated about hotel services, guest needs, and special events.
Ensuring lobby and Front Desk standards and safety compliance.
Adhering to policies and procedures when working front of house equipment and property management systems.

Requirements

A unique personality and a true passion for hospitality.
Familiarity with Opera PMS for efficient operations.
Excellent communication skills.
Ability to anticipate and resolve challenges and complaint resolution finesse.
A commitment to delivering a high level of customer service.
Impeccable grooming standards.
Versatility in handling various work scenarios.
Enthusiasm when being assigned to both individual and team-oriented tasks.
Mastery of the local area, enhancing guest experiences.

Language Skills

Italian – fluently
English – fluently
Additional languages are a plus.

Benefits

Stylish uniforms with complimentary laundering.
Exclusive discounted stays within the group.
Ticket Restaurants for delightful dining.
Performer Management Program.

Grow with Us

Exceptional career advancement opportunities.
An attractive compensation package based on your experience.
The chance to be a part of an ambitious, caring organization.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation, or disability. Join us to shape your outstanding career and let's create exceptional memories together.
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