Front Desk Associate
4 settimane fa
As a Guest Service Agent at Starhotels, you'll be the first point of contact for our guests, creating memorable experiences during arrival, stay, and departure. Your responsibilities will include:
Key Responsibilities- Providing exceptional customer service and responding promptly to guest inquiries.
- Handling check-in, check-out activities, and other related tasks with efficiency and accuracy.
- Managing guest messages and requests in a timely and professional manner.
- Supporting the team during night shifts and embracing the unique charm of the evening.
- Staying updated on hotel services, guest needs, and special events to provide personalized experiences.
- Ensuring the lobby and Front Desk meet high standards of safety and compliance.
- Adhering to policies and procedures when working with front-of-house equipment and property management systems.
- A unique personality and a true passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills and the ability to anticipate and resolve challenges.
- A commitment to delivering a high level of customer service and impeccable grooming standards.
- Versatility in handling various work scenarios and enthusiasm for both individual and team-oriented tasks.
- Mastery of the local area to enhance guest experiences.
- Italian – fluently
- English – fluently
- Additional languages are a plus.
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Ticket Restaurants for delightful dining.
- Performer Management Program.
- Exceptional career advancement opportunities.
- An attractive compensation package based on your experience.
- The chance to be a part of an ambitious, caring organization.
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