Customer Experience, Operational Excellence

2 settimane fa


Bologna, Emilia-Romagna, Italia Celanese International Corporation A tempo pieno

Responsibilities:

  • Regional process owner and expert

o Business Rules:
Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence

  • System key user for SAP, SAP interfaces, Order Cockpit 2.0. System maintenance and support
  • Lead and support process and system troubleshooting for Customer Experience
  • Knowledge retention ensure regular review of process documentation
  • Focus on process and system improvements and automations to support daytoday activities of Customer Experience
  • Automation of order entry i.e., BOT, EDI, My.
Celanese (process set-up, monitoring and error resolution)

  • Link between IT and system users to translate business requirements
  • Support projects as process and/or system specialist
  • Leader for small projects
  • Support development of training material
  • Trainer for "Train the Trainer" concept
  • Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT

Qualifications:

Skills:

  • Business experience in Customer Service (minimum 5 years experience)
  • Logistics experience desirable

o System Know-how: SAP, SAP interfaces, Order Cockpit 2.0

  • Strong working knowledge of Microsoft Office
  • Advanced process thinking and documentation skills
  • Problemsolving and handson mentality
  • Agility and conflictsolving skills
  • Positive change mindset and ability to motivate users to embrace change
  • Stakeholder management including ability to network and be a strong team player

Tools:

  • SAP, SAP interfaces, Order Cockpit 2.0
  • Ticketing system


  • Bologna, Emilia-Romagna, Italia Coloplast AS A tempo pieno

    Perché Coloplast La nostra forza nasce dal lavoro a stretto contatto con le persone che utilizzano i nostri prodotti, dall'attività di studio continuo ed analisi che permette di creare soluzioni che rispondono ai loro bisogni speciali. E' questo che intendiamo con "intimate healthcare", ovvero "bisogni di cura intimi e personali". Chi cerchiamo Per il...


  • Bologna, Emilia-Romagna, Italia Coloplast AS A tempo pieno

    Perché Coloplast La nostra forza nasce dal lavoro a stretto contatto con le persone che utilizzano i nostri prodotti, dall'attività di studio continuo ed analisi che permette di creare soluzioni che rispondono ai loro bisogni speciali. E' questo che intendiamo con "intimate healthcare", ovvero "bisogni di cura intimi e personali". Chi cerchiamo Per il...


  • Bologna, Emilia-Romagna, Italia UNIPOL GRUPPO A tempo pieno

    "Linear, **Compagnia diretta del Gruppo Unipol **, attiva dal 1996 e specializzata nell'offerta di prodotti assicurativi, è attualmente alla ricerca di un**Customer Experience Expert**da inserire nel contesto dell' **Area Marketing **, con l'obiettivo d individuare, a seguito dell'analisi dei feedback dei clienti, aree di miglioramento per la Customer...


  • Bologna, Emilia-Romagna, Italia Coesia A tempo pieno

    About CoesiaCoesia is a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy, and fully owned by Isabella Seràgnoli.Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to...


  • Bologna, Emilia-Romagna, Italia Avanade A tempo pieno

    Manufacturing has always been complex and today several factors, including changes in customer expectations, have pushed manufacturers to adopt modern technologies to meet their evolving demands. Whether it's the need to personalize products, find new methods to attract and hire new workers or leverage IoT technologies to drive insights, manufacturers face...


  • Bologna, Emilia-Romagna, Italia Sherwin-Williams A tempo pieno

    ***Based at our Bologna HQ (Italy) you will provide a variety of customer service support and technical guidance to internal and external customers for to the national market.Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at...


  • Bologna, Emilia-Romagna, Italia YOOX NET-A-PORTER GROUP A tempo pieno

    Customer Care Escalation Support Specialist (Fluent EN) -CATEGORIE PROTETTE, L.68/9- Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.We have 9...

  • Supply Chain Specialist

    2 settimane fa


    Bologna, Emilia-Romagna, Italia Dsj Global A tempo pieno

    My client is a dynamic company at the forefront of the chemical industry, committed to delivering excellence in every aspect of their operations. As they expand their supply chain operations, I are seeking a dedicated Supply Chain Officer to manage suppliers at both operational and documentation levels. If you're ready to join a team that values efficiency...

  • Internship Content

    4 settimane fa


    Bologna, Emilia-Romagna, Italia CRIF S.p.A. A tempo pieno

    SkyMinder Content & Quality Internship Company: CRIF is a company that specializes in credit information systems, business information and credit management solutions. SkyMinder is a Business Information platform powered by CRIF, and it gives access to in-depth credit and financial data on companies all over the world. Job Overview: SkyMinder is seeking an...

  • Internship Content

    3 mesi fa


    Bologna, Emilia-Romagna, Italia CRIF S.p.A. A tempo pieno

    SkyMinder Content & Quality Internship Company: CRIF is a company that specializes in credit information systems, business information and credit management solutions. SkyMinder is a Business Information platform powered by CRIF, and it gives access to in-depth credit and financial data on companies all over the world. Job Overview: SkyMinder is seeking an...


  • Bologna, Emilia-Romagna, Italia Engineering Industries eXcellence A tempo pieno

    Works within one or more outsourced business processes (BPO), such as CRM, Contact Centre, ECM (document management with substitute storage). Manages processes on the basis of defined and measurable performance metrics with the aim of improving the Customer Experience. Carries out optimisation/simplification/mapping of processes through dedicated...


  • Bologna, Emilia-Romagna, Italia Sherwin-Williams A tempo pieno

    Job Number: 230009W4BOLOGNA, Italy***|***ITA Bologna Headquarters, Italy***Primary Location:BOLOGNA, BolognaTravel:NoSchedule:Full-timePosted:6/28/2023Description:Main Tasks: Places customers sales orders in a timely fashion and before order cutoff, Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding...

  • Trainee Shift Manager

    2 settimane fa


    Bologna, Emilia-Romagna, Italia Amazon A tempo pieno

    Please note that this position could be based in any Amazon Operations centre across Emilia Romagna. Relocation support will be provided as needed.*When you join Amazon as an Area/Shift Manager, you'll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, you'll learn about the...

  • Business Controller

    2 settimane fa


    Bologna, Emilia-Romagna, Italia 2501 Cimatron Technologies S.R.L. A tempo pieno

    Business Controller/ Head of Finance – Cimatron & GibbsCAM (flexible location - Europe)The RoleReporting to the President of Cimatron, the Business Controller will contribute to the operational and financial goals for the Cimatron and GibbsCAM Business Units globally, working with the global team on key projects, business analysis, and strategy execution,...


  • Bologna, Emilia-Romagna, Italia Avanade A tempo pieno

    Come join us Significant practical and functional experience with the implementation of Dynamics 36 You have a strong knowledge of Manufacturing modules, being Microsoft certified is an advantage. The knowledge of the Supply Chain Modules in addition to Manufacturing will be highly appreciated Conceptual knowledge of other Dynamics 365 Applications (Finance,...

  • Managing Director

    2 mesi fa


    Bologna, Emilia-Romagna, Italia Page Executive A tempo pieno

    About Our Client Our client is an Italian industrial manufacturing company participated by a Private Equity fund. Job Description The new Managing Director will have the following responsibilities:Identify and analyze problematic situations in operational and industrial management (purchasing, warehouses, production management), providing solutions for...


  • Bologna, Emilia-Romagna, Italia Alten Italia A tempo pieno

    PosizioneThe ALTEN Group, a European leader in engineering and ICT consulting, is listed on the Paris Stock Exchange and has more than 45,000 employees in 30 countries around the world.In Italy ALTEN is present throughout the national territory with more than 3,350 employees and offices located in various Italian cities, including Milan, Gallarate, Bari,...

  • Managing Director

    2 settimane fa


    Bologna, Emilia-Romagna, Italia Page Executive A tempo pieno

    About Our Client Our client is an Italian industrial manufacturing company participated by a Private Equity fund. Job Description The new Managing Director will have the following responsibilities:Identify and analyze problematic situations in operational and industrial management (purchasing, warehouses, production management), providing solutions for...


  • Bologna, Emilia-Romagna, Italia Sandvik Group A tempo pieno

    Business Controller - Cimatron & GibbsCAMBusiness Controller/ Head of Finance – Cimatron & GibbsCAM (flexible location - Europe)The role : Reporting to the President of Cimatron the Business Controller will contribute to the overall operational and financial goals for the Cimatron and GibbsCAM Business Units globally. Working in cooperation with the...

  • Business Controller

    2 settimane fa


    Bologna, Emilia-Romagna, Italia Sandvik A tempo pieno

    Business Controller/ Head of Finance - Cimatron & GibbsCAM (flexible location - Europe)The role:Reporting to the President of Cimatron the Business Controller will contribute to the overall operational and financial goals for the Cimatron and GibbsCAM Business Units globally. Working in cooperation with the Cimatron & GibbsCAM global team to support in key...