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Customer Experience, Operational Excellence
2 settimane fa
Responsibilities:
- Regional process owner and expert
o Business Rules:
Work closely with CX, other Supply Chain functions and Commercial to ensure business rule alignment and adherence
- System key user for SAP, SAP interfaces, Order Cockpit 2.0. System maintenance and support
- Lead and support process and system troubleshooting for Customer Experience
- Knowledge retention ensure regular review of process documentation
- Focus on process and system improvements and automations to support daytoday activities of Customer Experience
- Automation of order entry i.e., BOT, EDI, My.
- Link between IT and system users to translate business requirements
- Support projects as process and/or system specialist
- Leader for small projects
- Support development of training material
- Trainer for "Train the Trainer" concept
- Experienced system tester who can also develop test scripts and leads test cycles i.e., SIT, UAT
Qualifications:
Skills:
- Business experience in Customer Service (minimum 5 years experience)
- Logistics experience desirable
o System Know-how: SAP, SAP interfaces, Order Cockpit 2.0
- Strong working knowledge of Microsoft Office
- Advanced process thinking and documentation skills
- Problemsolving and handson mentality
- Agility and conflictsolving skills
- Positive change mindset and ability to motivate users to embrace change
- Stakeholder management including ability to network and be a strong team player
Tools:
- SAP, SAP interfaces, Order Cockpit 2.0
- Ticketing system
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