Airport Representative

1 settimana fa

Sorrento, Campania, Italia Jet2 Limited A tempo pieno
Airport Representative - based in Sorrento Peninsula

As one of our valued Airport Representatives based in the Sorrento Peninsula , you will play a vital part in meeting, greeting & assisting our customers on transfer coaches and delivering outstanding customer service. You will always be working as one team with internal & external suppliers and take responsibility of customers queries or problems using our in-house digital systems.

What can we offer you?

Weoffer our valued colleagues a range of benefits including: -

Excellent salary with annual pay review

Fully paid training & IT equipment

Monthly 1-1 meetings with your Team Leader

27 days holiday entitlement per annum

2 days off per week

Monthly rosters sent in advance

Discounts on & Jet2holidays flights & holidays

Recommend a friend bonus scheme

What will you do in the job?

Reporting to the Airport Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers. You will be provided with fantastic training to ensure you:

Create Memories for our customers by meeting, greeting & assisting our customers on transfer coaches from Sorrento

Take ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systems

Be the face of Jet2holidays to support the customers transfer journey

Prepare & deliver holiday essential information to give to customers in resort

Deliver a friendly "have a lovely flight" as our customers prepare to fly home

What will I need?

You will already hold the full right to work documents for Italy and be living in the Sorrento Peninsula .

Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends so you must be flexible to work a range of hours. You will receive your roster 3-4 weeks in advance.

No previous experience is required however, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, & have a positive & friendly attitude. You must also be confident in using Digital Tablets on a daily basis.

Apply today to join the UK's Number One Tour Operator Once you have submitted your application, we will then invite you to complete the recruitment process which includes a video interview and attending an interview with our Destination Manager.

We look forward to your application & starting your career with Jet2holidays

#J-18808-Ljbffr

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