Airport Customer Helper

1 settimana fa

Sorrento, Campania, Italia Jet2 and Jet2holidays A tempo pieno
Fixed Term

  • 40 Hours

Salary

  • Excellent

Country

  • Italy

What you will be doing...
We have fantastic opportunities to join our
Jet2holidays Team as an
Airport Customer Helper (Overseas/Holiday Representative) for
Summer 2023.


Our Airport Customer Helpers are present at the hotel pick up points to ensure a smooth stress-free customer journey on both their arrival and departure in Sorrento.


What will you do in the role?


Reporting into the Airport Team Leader, you will
Work as One Team with internal & external teams to deliver
VIP Industry Leading Customer Service to our customers.

You will be provided with fantastic training to ensure you:

-
Take Responsibility of meeting and greeting all our arriving and departing customers at their hotel

  • Support with the preparation and delivery of essential holiday information and prebooked transfers
  • Report the ontime performance of our transfers and customer queries quickly and effectively using our inhouse
    digital systems

What are the key skills / experience you'll already have?

  • A genuine passion for delivering outstanding
    customer service at all times
  • The confidence to handle a variety of customer facing situations and make considered decisions in tight timeframes
  • A naturally
    positive and
    friendly personality, as well as the determination and resilience when working with large customer volumes
  • The
    flexibility to quickly adapt to changing situations
  • An organised approach to work and confidence in using multiple digital systems

What can we offer you?
We have been recognised as one of the
Top 50 Best Places to Work in the UK on
Glassdoor and offer our valued colleagues a range of benefits including:

  • Fully paid training, uniform & IT equipment
  • Local employment contract
  • Competitive salary, with annual pay review
  • Monthly 11 meetings with the Airport Team Leader
  • 39 days holiday entitlement per annum (including Public Holidays)
  • 3 x salary life assurance
  • Recommend a Friend bonus scheme
Our Airport Customer Helpers are rostered in line with our Summer 2023 flying programme. As such, you will have a flexible approach to the workplace including early starts, late finishes, split shifts & weekend working


As we employ on local employment contracts, you will already hold full
right to work documents for Italy and be living in the Sorrento area.

We offer an
excellent remuneration package with
fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting, forward-thinking business.

We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.


Division

  • Jet2holidays

Careers With Us

  • Holidays Operations

Careers Dept

  • Overseas roles in Destination

Careers Team

  • At the Airport & Transfers

Business Area

  • Jet2holidays

Team

  • Overseas

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