Resort Customer Helper

3 settimane fa

Sorrento, Italia Jet2.com and Jet2holidays A tempo pieno

Fixed Term
- 40 Hours

**Salary**
- Excellent

**Country**
- Italy

**What you will be doing...**

As one of our valued Resort Representatives, you will play a vital part in sharing local knowledge, delivering outstanding customer service, and enhancing our customers holiday by introducing them to our experiences on offer. You will always be working as one team with internal & external suppliers and take responsibility of customers queries or problems using our in-house digital systems.

**What can we offer you?**

We offer our valued colleagues a range of benefits including:
- Excellent salary with annual pay review
- Fully paid training & IT equipment
- Monthly 1-1 meetings with your Team Leader
- 27 days holiday entitlement per annum
- 1.5 days off per week
- Monthly rosters sent in advance
- Recommend a friend bonus scheme

**What will you do in the role?**

Reporting to the Resort Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers. You will be provided with fantastic training to ensure you:

- Create Memories for our customers by recommending local experiences and attractions to match their needs
- Take ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systems
- Maximise branding opportunities within our hotels and resorts
- Be the face of **Jet2holidays** during scheduled hotel visits
- Support the Airport Team on busy flight days working in arrivals & departures

**What will I need?**

You will already hold full right to work documents for the country where this role is based and be living in the destination or willing to source your own accommodation.

Our Resort Representatives have a flexible approach to the operation. Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends. You will receive your roster 3-4 weeks in advance.

No previous experience is required however you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, & will have a positive & friendly attitude. You must also be confident in using Digital Tablets on a daily basis.

Due to the level of travel required in the role, you will already be a driver with access to your own vehicle which you are able to use for work purposes. Travel expenses will be reimbursed.

**Division**
- Jet2holidays

**Careers With Us**
- Holidays Operations

**Careers Dept**
- Overseas roles in Destination

**Careers Team**
- In Resort

**Business Area**
- Jet2holidays

**Team**
- Overseas

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