Client Services Advisor

2 settimane fa

Roma, Lazio, Italia Fendi A tempo pieno

Position:


As a Client Services Advisor (CSA) you will be a member of the Fendi Client Services Hub and you will be responsible for providing best-in-class customer service and omnichannel support, meeting and exceeding planned KPIs, including sales and quality targets.


You will do so by listening and responding to each client in a personalized, efficient and effective manner, by leveraging the resources available, with strong empathy and communication skills.

You will also be in charge of developing the clients' loyalty to Fendi, through the use of specific clienteling strategies.


Main Responsibilities:

  • Provide Fendi clients and prospects with a luxury experience in line with the brand values and professionalism across all communication channels
  • Balance inbound customer outreach with outbound customer outreach to generate sales, develop client relationships and host virtual appointments
  • Have a clientcentric mindset, passion to connect with customers, resolve their issues and inquiries with outstanding service, in compliance with Fendi policies and procedures
  • Understand and embody the omnichannel mindset, assisting clients in finalizing their purchases in multiple and easy ways, according to their needs
  • Drive to meet and exceed sales, quality targets and KPIs
  • Transmit brand awareness, product knowledge, personalized engagement and storytelling when communicating with clients
  • Properly update platforms and logs with accurate data and leverage tools and resources dynamically to meet client needs
  • Regularly provide quantitative and qualitative reports on the activity performed
  • Share best practices with managers and team members and promote innovative approaches to solve customer inquiries and develop relationships and sales
  • Maintain a productive and excellent connection with members of the Fendi retail network and relevant internal offices

Profile:

You will have the following attributes:

  • Min 3 years experience in luxury client service (preferably retail, fashion technology companies or hospitality industries).
  • Proven ability to sell by phone
  • High motivation, salesdriven approach, energy and passion for customer service and customercentric mindset. Ability to multitask and strong organizational skills
  • Willing to work a varied schedule including hours/days/nights/holidays and weekends
  • Ability to work in team
  • Fluency in English (spoken and written).
  • Fluency in German
  • Proficiency in any of the following languages is a plus: Italian, Spanish, French, Russian
  • Strong problemsolving skills with an innovative mindset; always looking for new ways to enhance client experience and maximize sales

  • Operatore Call Center

    2 settimane fa

    Roma, Lazio, Italia HOME ADVISOR A tempo pieno

    OPPORTUNITÀ DI LAVORO: OPERATRICI CALL CENTER RICERCATE DA HOME ADVISORSei appassionata di assistenza clienti e desideri un lavoro flessibile? Home Advisor è alla ricerca di operatrici call center per la presa degli appuntamenti.Orario di lavoro: Part-time, dal lunedì al venerdì, con possibilità di turni mattina o pomeriggio.Retribuzione: Offriamo un...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Umana spa A tempo pieno

    Umana S.p.A. per importante azienda nel settore del lusso in zona Roma Centro (RM) cerca un CLIENT ADVISOR.La risorsa ideale ha:- Esperienza pregressa in contesti di lusso e nel RTW maschile o femminile- Ottime capacità di vendita- Capacità di lavorare in team- Ottime capacità comunicative e relazionali- Ottima conoscenza della lingua inglese-...

  • Customer Advisor Services Assistance

    2 settimane fa

    Roma, Lazio, Italia AXA A tempo pieno

    AXA Partners offre un'ampia gamma di soluzioni nei servizi dedicati all'assistenza, assicurazione di viaggio e copertura del credito.Ricerchiamo risorse Full Time disponibili a lavorare su turni, Lunedì-Domenica H24, da inserire come Customer Advisor Services Assistance.Sede di lavoro: zona Tiburtina- Roma, LazioIndispensabile un mezzo proprio per...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Burberry Limited A tempo pieno

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Margiela A tempo pieno

    Client Advisor:Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear,...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Moncler spa A tempo pieno

    Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.Our goal is that Moncler's social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and...

  • Client Advisor Roma Centro

    2 settimane fa

    Roma, Lazio, Italia Randstad A tempo pieno

    Randstad Italia Spa, Specialty Retail, Fashion & Luxury ricerca per linea Street Fashion di un importante Brand di moda una risorsa da inserire full time comeCLIENT ADVISORSi offre inserimento in sostituzione maternità con contratto diretto al 4° Livello del CCNL Commercio, più incentivo semestrale e buoni pasto di 8€.Orario di lavoro: full time 40h...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Louis Vuitton Malletier A tempo pieno

    **Position**:Come Client Advisor, sarai ambasciatore del marchio e il tuo compito sarà assicurarsi che ogni cliente venga trattato secondo la promessa Louis Vuitton. Cercherai di scoprire le esigenze di ogni cliente e di guidarlo attraverso il marchio. Sarai proattivo nel raggiungere i tuoi clienti al fine di conseguire gli obiettivi individuali e di...

  • Mcqueen Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Alexander Mcqueen Italia A tempo pieno

    McQUEEN Client Advisor (Rome Condotti) page is loaded McQUEEN Client Advisor (Rome Condotti)Apply locations ROME time type Full time posted on Posted 9 Days Ago job requisition id R130876 SummaryInnovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion...

  • Client Services Junior

    2 settimane fa

    Roma, Lazio, Italia Computershare A tempo pieno

    Client Manager**Location : Rome (Hybrid)This is a hybrid position primarily based in Rome. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.We give you a world of...

  • McQUEEN Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Alexander McQueen Italia A tempo pieno

    McQUEEN Client Advisor (Rome Condotti) page is loaded McQUEEN Client Advisor (Rome Condotti) Apply locations ROME time type Full time posted on Posted 9 Days Ago job requisition id R130876 SummaryInnovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Louis Vuitton Malletier A tempo pieno

    Country / Region : Italia- City : Rome- Business group: Moda e pelletteria- Contract type: Impiego a tempo determinato- Function: Vendita al dettaglio- Experience required: Almeno 3 anni- Reference No.: LVM19273- Date of publication: **Position**:Come Client Advisor, sarai ambasciatore del marchio e il tuo compito sarà assicurarsi che ogni cliente venga...

  • Sales Advisor

    2 settimane fa

    Roma, Lazio, Italia LHH A tempo pieno

    Per il nostro cliente, innovativo brand del Fashion Retail sito nel Centro di Roma, siamo alla ricerca di un/a Sales Advisor da inserire nel Team dello Store di riferimento.**Responsibilities**- Accogliere e assistere i clienti nel punto vendita;- Consigliare i clienti sulle tendenze di moda e sui prodotti disponibili;- Gestire le vendite e raggiungere gli...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia RIMOWA GmbH A tempo pieno

    Company: Louis Vuitton Malletier- Country / Region : Italia- City : Rome- Business group: Moda e pelletteria- Contract type: Impiego a tempo determinato- Function: Vendita al dettaglio- Experience required: Almeno 3 anni- Reference No.: LVM21224- Date of publication: POSITIONCome Client Advisor, sarai ambasciatore del marchio e il tuo compito sarà...

  • CLIENT ADVISOR-categoria protetta ROMA

    2 settimane fa

    Roma, Lazio, Italia Synergie Italia spa A tempo pieno

    CLIENT ADVISOR-categoria protetta ROMA Luogo di lavoro: ROMACLIENT ADVISOR-categoria protetta ROMAAgenzia/Filiale Synergie: PERMANENT LAZIOCodice Agenzia: 321Pubblicato il: Città: ROMATipologia contratto: Tempo determinatoCodice annuncio: 232285Settore: Commercio e Pubblici EserciziArea: Commercio - Addetto venditeNazione: ITALIA Candidati oraDescrizione...

  • Beauty Advisor

    2 settimane fa

    Roma, Lazio, Italia Confidenziale A tempo pieno

    InPlace Agenzia per il Lavoro ricerca, per importante Cliente operante in ambito cosmetica la figura di Beauty Advisor. La/il Beauty Advisor opererà all'interno degli store della catena e sarà responsabile della Customer Experience del corner, contribuendo al raggiungimento dei KPI aziendali e degli obiettivi di vendita. Nello specifico si occuperà di:-...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Marni A tempo pieno

    Client Advisor - Mandarin Speaker:THE FASHION INDUSTRY'S FASHION BRANDSince 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segmentA constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.Marni has consistently challenged the...

  • Client Advisor Roma Centro

    2 settimane fa

    Roma, Lazio, Italia STAFF SPA A tempo pieno

    Permanent Staffing, divisione di Staff S.p.a, per rinomata azienda di Retail, specializzata in accessori di moda, di Lusso, seleziona la figura di **Client Advisor, appartenente alle Categorie Protette L.68/99** da inserire nello store di Roma centro.- Sarai ambasciatore del marchio e il tuo compito sarà assicurarsi che ogni cliente venga trattato secondo...

  • Client Advisor

    2 settimane fa

    Roma, Lazio, Italia Diesel Italia Srl A tempo pieno

    Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in...

  • Beauty Advisor

    1 mese fa

    Roma, Lazio, Italia Tarte Cosmetics A tempo pieno

    Profilo Siamo alla ricerca di Beauty Advisor dinamici e flessibili, con forte orientamento alla Customer Satisfaction e al lavoro per obiettivi. Mission In qualità di Beauty Advisor Tarte Cosmetics, ti occuperai di: Accogliere i clienti garantendo loro una shopping experience unica e memorabile all'internodei punti venditaSephora: li fari sentire coccolati,...