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Reservation Manager

3 mesi fa

Bologna, Emilia-Romagna, Italia STARHOTELS S.P.A. A tempo pieno
Join Starhotels and become part of our
Hotel Excelsior in the heart of
Bologna.

As a
Reservation Manager you will be the main lead in creating a positive experience for our guests during the reservations activities, ensuring that all team members interactions with the guests are authentic and memorable.


Your responsibilities include:

  • Coordinating the activity of the Reservations Department.
  • Motivating the reservations team in order to improve sales and quality of services.
  • Making sure the team is fully informed of all hotel's rates.
  • Working closely with the revenue team to implement pricing strategy of the property and manage daytoday optimal room occupancy.
  • Ensuring a good relationship with the front office department.
  • Promoting and overseeing activities of upselling and crossselling.
  • Staying updated about hotel services, guest needs, and special events.
  • Ensuring policies and procedures compliance.

Exceed expectations revealing:

  • A unique personality and a true passion for hospitality.
  • Proven experience in the role.
  • Familiarity with Opera PMS.
  • Excellent communication skills.
  • Ability to anticipate and resolve challenges and complaint resolution finesse.
  • A commitment to delivering a high level of customer service.
  • Impeccable grooming standards.
  • Versatility in handling various work scenarios.

Embrace global diversity by speaking:

  • Italian fluently
  • English fluently
  • Additional languages are a plus.

Unlock a world of benefits including:

  • Stylish uniforms with complimentary laundering.
  • Exclusive discounted stays within the group.
  • Ticket Restaurants for delightful dining.
  • Performer Management Program.

Embrace growth with:

  • Exceptional career advancement opportunities.
  • An attractive compensation package based on your experience.
  • The chance to be a part of an ambitious, caring organization.
Join us to shape your outstanding career