Event Operation Agent Temporary Seasonal

1 settimana fa

Roma, Lazio, Italia HR Hotels Rome A tempo pieno
5 stars Hotel in center of Rome is looking for a Event Operations Agent Temporary Seasonal.


The Event operations Agent is responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events assigned to him/her.

Ensures their property events have a seamless turnover from sales to service until billing.

Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events, prior approval of senior leaders.


CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; experienced (6 months of experience) in the event management or related professional area.
OR

  • Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
  • Fluent English and Italian (verbal and written) is essential


 Computer Skills
  • Opera S&C Knowledge

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

  • Ensures that assigned events progress seamlessly by following established procedures and standard, collaborating with other employees, and ensuring accuracy.
  • Greets customer of assigned group/event during the event phase and follows through the execution of details.
  • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
  • Manages assigned group room blocks and meeting space (from the signed contract onward)
  • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions, with the supervision of his/her manager.
  • Acts as liaison between field sales person and assigned customer throughout the event operations process (preevent, event, postevent).
  • Participates assigned customer operational site inspections and assists with the sales process as necessary.
  • Performs other duties as assigned by his/her manager and senior leaders to meet business needs.
  • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience.
  • Collaborate with all the other depts. associates ensuring the indications provided within the BEO generated are clear and applied
  • Conducts formal pre
- and post-event meetings as required to review/communicate group needs and feedback.

  • Provide accurate and real time Data Entry to ensure leaders can correctly forecast
  • Produce reports requested (daily, weekly, production, statistics, etc) by his/her manager and/or senior leaders
  • Arrange Pre-Con Meeting for his/her assigned group/event
  • Attend operations, banquet, pre/post events meetings, as necessary
  • Protect the privacy and security of guests and coworkers.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Follow company and department policies and procedures

Ensuring and Providing Exceptional Customer Service

  • Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
  • Coordinates and assigned Group/event details both verbally and in writing to the customer and property operations.
  • Makes presence known to assigned customer at all times during this process.
  • Oversees his/her assigned customer experiences from file turnover through the post event phase
  • Follows up with assigned customer postevent.
  • Responds to and handles assigned guest problems and complaints, with the support of his/her manager and/or senior leaders
  • Uses personal judgment and expertise to enhance the customer experience. with prior approval of of his/her manager and/or senior leaders Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Works to continually improve customer service by integrating obtained feedback into action plans designed with his/her manager and/or senior leaders
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Build Clients loyalty offering a dedicated service and enrollment in the SPG Pro program; ensure awarded points are timely credited
  • Upload ESS contacts list every week, Address guests' service needs in a professional, positive, and timely manner.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
  • Ant

  • Event Operation Agent Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    N. Posizione Categoria la Posizione Food and Beverage & CulinarySede The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-Management***Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that...

  • Event Operation Agent Stagionale

    1 settimana fa

    Roma, Lazio, Italia HR Hotels Rome A tempo pieno

    Per uno storico hotel 5 stelle in centro di Roma, si ricerca un/a Event Operation Agent Stagionale.- Assicurasi che gli eventi assegnati procedano senza intoppi seguendo le procedure e gli standard stabiliti, collaborando con altri dipendenti e garantendo l'accuratezza.- Accogliere i clienti del gruppo/evento assegnato durante la fase dell'evento e segue...

  • Receptionist Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato.La risorsa si occuperà di:- dare il benvenuto ed accogliere il cliente- check in e check out- assegnare le camere- informare del regolamento interno;- gestione dei reclami o disguidi;- operazioni di cassa;- funzioni amministrative,...

  • Receptionist Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato.La risorsa si occuperà di:- dare il benvenuto ed accogliere il cliente- check in e check out- assegnare le camere- informare del regolamento interno;- gestione dei reclami o disguidi;- operazioni di cassa;- funzioni amministrative,...

  • Receptionist Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia HR Hotels Rome A tempo pieno

    Per prestigioso Hotel 5 stelle al Centro di Roma, cerchiamo un/a Receptionist Temporary Seasonal da inserire nell'immediato.La risorsa si occuperà di:- dare il benvenuto ed accogliere il cliente- check in e check out- assegnare le camere- informare del regolamento interno;- gestione dei reclami o disguidi;- operazioni di cassa;- funzioni amministrative,...

  • Reservations Agent Temporary Seasonal Part-time

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    N. Posizione Categoria la Posizione ReservationsSede The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPATipologia Part-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Housekeeper (Seasonal Temporary)

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    Job Number Job Category Housekeeping & LaundryLocation The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAt the St. Regis Rome we are casting for a Housekeeper, temporary contract.The impact you'll makeWhen a guest walks into any...

  • Customer Operation

    1 settimana fa

    Roma, Lazio, Italia Confidenziale A tempo pieno

    MansioneFinance Roma ricerca, per importante cliente settore assicurativo operante su Roma, un Customer OperationResponsabilitàGestione delle richieste di supporto tecnico|consulenziale|emissione polizze da parte di Gestori, Clienti e Agenti sui prodotti della Compagnia ramo Life&Savings, Pension, Protection, Auto;Monitoraggio delle richieste e dei tempi di...

  • Guest Service Agent Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    N. Posizione Categoria la Posizione Rooms & Guest Services OperationsSede The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-Management***Answer, record, log, and process all guest calls, requests, questions, or concerns....

  • Receptionist Temporary Seasonal

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** **Categoria la Posizione** Administrative**Sede** The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management***Enter and retrieve information contained in computer databases using a...

  • Steward Temporary Seasonal

    3 settimane fa

    Roma, Lazio, Italia Marriott A tempo pieno

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, ItalySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOperate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations...

  • Steward Temporary Seasonal

    2 mesi fa

    Roma, Lazio, Italia Marriott A tempo pieno

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Excelsior Rome, Via Vittorio Veneto 125, Rome, Città Metropolitana di Roma, ItalySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOperate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations...

  • Steward (Seasonal Temporary)

    1 settimana fa

    Roma, Lazio, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** **Categoria la Posizione** Food and Beverage & Culinary**Sede** The St. Regis Rome, Via Vittorio E. Orlando, 3, Rome, Città Metropolitana di Roma, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-ManagementThe St. Regis Rome è attualmente alla ricerca di uno Steward...

  • Customer Operation

    1 settimana fa

    Roma, Lazio, Italia Randstad Italia Spa A tempo pieno

    Mansione Randstad Finance Roma ricerca, per importante azienda cliente settore assicurativo operante su Roma, un Customer Operation. Si offre: contratto iniziale a tempo determinato di 6 mesi diretto con l'azienda, con Ral 4.1. ccnl ania. Sede di lavoro: Roma sud, con possibilit di smart working. Orario di lavoro: Full-Time Responsabilit Responsabilit...

  • Mice Agent

    1 settimana fa

    Roma, Lazio, Italia LDC HOTELS & RESORTS A tempo pieno

    Il Gruppo **LDC HOTELS & RESORTS** ricerca per l'A.Roma Lifestyle Hotel, un/una **MICE AGENT** che verrà inserita nell'ufficio eventi di Roma.**MANSIONI**:La persona inserita si occuperà sia delle fasi contrattuali che organizzative degli Eventi. Analizzerà le richieste del cliente in una fase preliminare, organizzando formalmente i dettagli dell'evento....

  • Service Operation Speciliast

    1 settimana fa

    Roma, Lazio, Italia SPINDOX SPA A tempo pieno

    **Siamo Spindox**: energia pura, intelligenza e passione. Accompagniamo la trasformazione digitale con nostri brand, ognuno con una specifica missione. Perché la sfida si vince con un approccio multidisciplinare, là dove business, organizzazione e tecnologia si incontrano.Siamo un punto di riferimento per le tecnologie della trasformazione digitale:...

  • Event Sales Coordinator

    1 settimana fa

    Roma, Lazio, Italia Westin Excelsior Rome A tempo pieno

    Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we...

  • Guest Relation Agent

    1 settimana fa

    Roma, Lazio, Italia NH ITALIA SPA A tempo pieno

    NH Hotel Group ricerca un/a Guest Relation Agent da inserire all'interno dell'hotel NH Collection Palazzo Cinquecento a Roma.**GUEST RELATION AGENT - NH COLLECTION PALAZZO CINQUECENTO**:Requisiti imprescindibili sono l'ottimo standing e la padronanza fluente della lingua inglese e di un'altra lingua straniera, in aggiunta alla buona conoscenza di una terza...

  • Security Agent

    1 settimana fa

    Roma, Lazio, Italia Russotti Gestioni Hotels S.p.A. A tempo pieno

    **Entra nel nostro gruppo**Sei pronto a fare il prossimo grande passo nella tua carriera nel settore alberghiero? Il Rome Marriott Park Hotel è attualmente alla ricerca di un agente di sicurezza di talento e dinamico che condivida la nostra passione per l'eccellenza e infonda entusiasmo in tutto ciò che faL'agente di sicurezza è un membro fondamentale del...

  • Welcomist Temporary

    1 settimana fa

    Roma, Lazio, Italia Hermès Italie SpA A tempo pieno

    Welcomist Temporary - Boutique RomaContract type: TemporaryCountry/Region: ItalyCity: RomeJob: RetailExperience: Minimum 1 yearCompany: Hermès Italie SpA***Job descriptionGENERAL ROLEThe Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to...