Guest Relations Executive

7 giorni fa

Roma, Lazio, Italia Accor Hotels A tempo pieno
Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS

Job Description


Welcome guests upon arrival with a warm and friendly demeanor, providing assistance with check-in procedures and ensuring a smooth arrival experience.

Act as a point of contact for guests throughout their stay, addressing any inquiries, requests, or concerns promptly and efficiently.

Proactively anticipate guest needs and preferences, offering personalized recommendations and assistance to enhance their experience.

Handle guest feedback and complaints professionally and effectively, resolving issues in a timely manner to ensure guest satisfaction and retention.

Maintain accurate guest records and profiles, documenting preferences, special occasions, and feedback to personalize future interactions and enhance guest satisfaction.

Collaborate closely with other departments, including housekeeping, food and beverage, and front office, to ensure seamless communication and coordination in delivering exceptional guest service.

Uphold the standards and values of the establishment at all times, demonstrating professionalism, integrity, and a commitment to excellence in guest relations.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Previous experience in a guest-facing role within the hospitality industry is highly desirable.
Excellent communication and interpersonal skills, with the ability to build rapport and establish positive relationships with guests.
Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
Exceptional attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively.
Proficiency in relevant software applications, including hotel management systems and Microsoft Office suite.
Flexibility to work shifts, including evenings, weekends, and holidays, as required.
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